3rd Shift Quality Resident Engineer Tier 1 Automotive Industry

General Job Duties:

• Serve as a liaison between IAC operations and the assigned customer facilities.
• Address all quality and engineering concerns for IAC Plants who supply the customer location and minimize detrimental effect on customer rating of IAC.
• Ensure expedited product generated by IAC issues arrive at line ASAP (mis-picks mis-sequence shy shipments and IAC assembly errors).
• Assist IAC and the customer manufacturing facilities in the problem resolution process including verification of defective parts conduct initial investigation (Data and Documentation).
• Provide accurate/complete problem identification information.
• Plan for immediate containment of parts at the customer location including in transit material and provide data to PRR QR NCT owner.
• Contact the manufacturing plant responsible for the defect the appropriate warehouse and the appropriate Customer Team management and provide as much relevant data as possible.
• Monitor effectiveness of CARs and report findings to PR&R owner.
• Present final PR&R for closure after validation period. Order replacement parts requested by Tier 1 and replacement parts for Customer.
• Interface with GM Ford and DCX weekend repair personnel to minimize weekend repair calls.
• Support CCAs and IAC problem solving teams in PR&R process as needed.
• Support pre-production launch and production as required at the customer location.
• Provide suggestions/information regarding: Design changes to improve product assemble ability durability reliability warranty; other product improvements for cost improvement value-added technological improvement.
• Other duties as assigned

Position Specific Requirements (PSR):

• Ability to work directly at customer facilities with a strong customerservice mindset.
• Skilled at managing urgent issues in a JIT automotive environment where rapid response is critical.
• Strong understanding of automotive quality standards customer expectations and OEM processes.
• Ability to lead containment activities coordinate sorting teams and manage highvisibility quality events.
• Must be comfortable with handson inspection part verification and online troubleshooting.
• Ability to interpret engineering drawings quality specifications boundary samples and deviation documentation.
• Strong coordination skills to manage communication between IAC plants warehouses customer teams and internal quality groups.
• Ability to remain calm professional and solutionsfocused during highpressure customer escalation events.

Qualifications:

• Strong working knowledge of quality tools and methodologies such as 5Why Fishbone Pareto 8D containment and root cause analysis.
• Excellent communication skills with the ability to deliver concise updates to internal leadership and customer representatives.
• Ability to collect analyze and interpret quality data to support decisionmaking and reporting.
• Proficiency with Microsoft Office (Excel Word PowerPoint) and ability to prepare professional reports.
• Strong interpersonal skills; able to build trust and credibility with customer teams.

Education:

• Bachelors degree or 15 years of quality experience in automotive manufacturing or Tier 1 supplier environment.
• Experience working directly with OEMs (GM Ford Stellantis) is strongly preferred.
• Equivalent technical experience combined with applicable certifications (CQE CQA etc.) may be considered.