Express Service Advisor

About Bay Ridge Subaru

Bay Ridge Subaru is a trusted Subaru dealership serving Brooklyn and the surrounding communities. We pride ourselves on exceptional customer service transparency and a team-oriented culture. Our service department is growing and were looking for a dedicated Assistant Automotive Service Writer to support our Service Advisors and deliver a first-class ownership experience to our customers.

Position Overview

The Assistant Automotive Service Writer plays a key support role within the service department assisting Service Advisors with customer interactions documentation and workflow coordination. This position is ideal for someone looking to build a long-term career in automotive service within a dealership environment.

Responsibilities

• Greet Subaru customers and assist with service check-in and vehicle information
• Support Service Advisors with repair orders estimates and service documentation
• Communicate service updates completion times and basic maintenance recommendations
• Coordinate with technicians to ensure accurate repair descriptions and timely workflow
• Answer incoming service calls and help schedule appointments
• Maintain detailed and accurate customer and vehicle records
• Assist with warranty documentation and recalls as needed
• Help maintain a clean organized and customer-friendly service drive
• Promote Subaru maintenance standards and customer satisfaction

Qualifications

• Previous automotive service dealership or customer service experience preferred but not required
• Basic understanding of automotive maintenance and repair terminology preferred but not required
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced dealership environment
• Proficiency with computers and dealership service software (or ability to learn)
• Professional appearance and positive team-oriented attitude

What We Offer

• Competitive compensation with growth potential
• Ongoing training and support in a Subaru dealership environment
• Opportunities for advancement to Service Writer / Service Advisor roles
• Stable schedule and modern service facility
• Supportive management and collaborative team culture
• Employee discounts on service and vehicle purchases