Patient Bookings Officer

Applications close: Friday 24th April - Assessment Centre on Tuesday 28th April - Apply early

• Immediate shortlisting process: Eligible Candidates will be invited to an assessment centre onTuesday 28th April.
• 6 weeks trainingwith ongoingcoachingand supportin a friendly team-focused environment
• Hybridoption: Work from home2days a week after 3 months
• Career development and clear progression pathways
• Full Time role working Monday to Fridayrotating shifts between 8am and 8pm
• Start date isMonday 18th May 2026

Be the first point of contact for our patients and referrers at ourMount WaverleyNationalContact this vital roleyoulldeliver exceptional service by managing high-volume inbound calls as well as outbound calls and digital interactions while providingaccurate compassionate guidance to our customers and collaborating closely with team leaders and clinic healthcare staff.

Benefits Perks & Wellbeing

• Supported induction:6 weeks training and ongoing support
• Based in Mount Waverley free staff parking onsite
• Flexible hybrid work model for daytime shifts after 3 months
• Weekly leader check-ins as well as regular coaching and dedicated online support
• Career development and clear progression pathways
• Monthly team events reward programs and salary packaging

Dutiesand responsibilities

• Handle Inbound/outboundcalls as well as digital interactions promptly and professionally
• Provideaccurateinformation scheduleappointmentsand update records
• Handle patient andreferrerenquiries with empathy
• Escalate complex issues to supervisors as needed
• Maintain customer service quality and meet daily KPIs

Skills & Experience

• Strong verbal communication and empathy
• Ability to handle a fast-paced high-volume environment
• Detail-oriented with focus on compliance quality and KPIs
• Proficient computers skills across multiple systems including but not limited to Genesys telephony outlookteamsand CRM software
• Enthusiasticlearner:previouscall centre experience preferred but notrequired

Culture

Youllbe part of a supportive high-energy team where learning never stops. With ongoing training regularcatchups fun team events and a genuinely positive inclusive cultureyoullfeel connected motivated and truly valued every day.

How to Apply

Click APPLY tosubmityour application.
Applications closeon:Friday 24^thApril2026

For more information please contact:Nirangi Fernando via email

We welcome applications from people with a wide range of backgrounds and a team that values different perspectives and ways of thinking. If this role interests you but youdontmeet every requirementwedstill like to hear from you. We value transferable skills potential and a willingness to learn

Application process

• After yousubmityour application here you will promptly receive an email invitation to take a short job skills preview with our hiring partnerVervoe.

Youllhave the opportunity to see the day-to-day tasks of this position andparticipatein a small set of real role-relevant tasks which provide us with a clear picture of your skills and encourage you tocomplete it as soon as possibleto allow us to progress your application promptly.

• Candidates that reach our benchmark will be invited to aphonescreen
• Successful candidateswillthenbeinvited to in-personAssessment CentreonTuesday28thApril2026.

Join our contact centre team to build valuable skills make a real difference for patients every day and grow your career in a supportive fast-paced environment.

About I-MED

I-MED Radiology is Australias largest medical imaging network offering a high-performing culture with a strong focus on quality innovation and patient care. With over 240 clinics and4000 team members including more than 400 radiologists I-MED is committed to delivering accessible and expert diagnostic services.