Recovery and Stabilisation Manager (Web)

• Can you lead people contractors and vendors through change or transition successfully
• Are you a credible leader who brings structure and reassurance in complex environments
• Do you have senior experience owning or managing a businesscritical web or digital service

Kōrero mō te tūranga - About the role

TeHerenga Waka - Victoria University of Wellington is currently recruiting for a Recovery & Stabilisation Manager (Web) to join the Takitoru - Communications Marketing and Digital Engagement team on a fixed-term full-time contract until October 2026.

We are seeking an experienced web and digital service leader to support the stable daytoday operation of our primary website while our new website is prepared for golive later this year.

This is an important management role with clear accountability and strong executive support. Youll take overall responsibility for a missioncritical digital service working closely with staff vendors and partners to ensure it is reliable resilient and wellmanaged during a period of transition.

If you enjoy bringing clarity structure and confidence to complex digital environments this role offers a rewarding opportunity to make a meaningful contribution. Youll have endtoend responsibility for the current web platforms availability performance risk and recovery.

Key responsibilities:

• Oversee the operational health of a Tier1 web platform used by students staff and the public.
• Lead and coordinate incident response recovery and prevention activities.
• Establish and maintain sound service management practices including monitoring runbooks escalation paths and reporting.
• Lead and support staff contractors and vendors through a stabilisation period.
• Work with vendors to meet service levels response expectations and agreed improvements.
• Implement approved recommendations arising from a recent critical outage.
• Communicate clearly with senior leaders translating technical matters into plainEnglish updates and decisions.

Youll sit within Takitoru - Communications Marketing and Digital Engagement working closely with Te Tai Matihiko - Digital Solutions and will be onsite at Kelburn at least three days per week.

Ō pūmanawa - About you

Youre a calm credible leader who brings structure and reassurance to complex operational environments and takes a thoughtful preventative approach to risk and service continuity.

Key requirements:

• Senior experience owning or managing a web platform or business critical digital service.
• Proven leadership of people contractors and vendors through periods of change or transition.
• Experience with incident management and service recovery.
• Confidence managing high availability services with reputational impact.
• Strong stakeholder skills including clear and effective communication at senior levels.
• A practical outcomes focused approach.

Its a bonus if you have:

• Experience in large or complex organisations (public sector or tertiary helpful but not required).
• Familiarity with CDNs monitoring tools and modern web architectures.
• Experience introducing service tiering ITIL aligned practices or operational maturity.
• Understanding of Te Tiriti o Waitangi and culturally responsive ways of working.

Why this role is compelling:

• A clear mandate and executive support during a defined transition period.
• The opportunity to provide stewardship of a highly visible digital service.
• A role with tangible outcomes and a clear end point.
• The chance to leave the platform stronger more resilient and better supported.

Role Description: Click here to see further information including salary details.

If this link is not available click apply to view this on the University careers page.

Close date for vacancy:24 April 2026.

Contact details for vacancy:If you have any questions regarding this role please get in touch with Kate Baker ().

How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume such as a cover letter.

We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted.