Associate Director Operational Effectiveness

Associate Director Operational Effectiveness

Job Overview

Lead complex highly visible global AI-enabled transformation initiatives that accelerate operational excellence productivity and value realization across the enterprise. This role drives the design and execution of AI transformation initiatives and enables digital process optimization solutions that improve efficiency decision-making and business outcomes at scale.
As an AI transformation lead and subject matter expert the Associate Director will partner cross functionally to embed AI and data-driven ways of working into core operations ensuring alignment with enterprise strategy governance and change management standards. The role serves as a trusted advisor to senior and executive leadership enabling sustainable transformation through innovation operational rigor and measurable impact.

Essential Functions

AI & Transformation Leadership

• Serve as the lead for large-scale cross-functional global AI transformation and operational excellence initiatives spanning process optimization Identification of AI Potential opportunities working with Business AI Champions and Leads

• Act as a trusted advisor to senior and executive leadership on the identification prioritization and feasibility of AI-driven and operational excellence initiatives.

• Shape and influence the enterprise AI transformation roadmap ensuring initiatives align with strategic objectives value realization and responsible AI principles.

• Program & Project Execution

• Lead end-to-end program execution including opportunity identification data assessment business case development project planning delivery and value tracking.

• Define project scope success metrics timelines and resourcing models for AI-enabled and operational improvement initiatives.

• Support in identifying risks dependencies and constraints related to data quality technology readiness change adoption and regulatory considerations escalating as needed.
  

Operational Excellence & AI Enablement

• Enable business to drive the application of Off the Shelf AI Solutions and process changes to optimize global processes and improve productivity quality and cycle time.

• Use standard improvement methodologies & Framework (e.g. Lean AI Six Sigma process mining and operational excellence tools) to ensure rigor scalability and strategic alignment.

• Drive standardization and best practices for AI-enabled process improvement performance measurement and benefits realization.

• Stakeholder Engagement & Change Management

• Establish strong transparent collaboration with internal and external stakeholders across business functions technology teams data organizations and leadership.

• Lead high-impact executive presentations communicating transformation vision progress risks and realized value.

• Partner with change management teams to ensure adoption capability building and cultural readiness for AI-driven ways of working.

• Governance Financials & Performance Tracking

• Ensure adherence to governance data privacy security responsible AI and change control processes.

• Oversee project reporting dashboards and performance tracking systems to provide clear visibility into outcomes and ROI.

• People Leadership & Capability Building

• Provide coaching mentorship and professional development to build enterprise capabilities in AI analytics and operational excellence.

• Support workforce upskilling initiatives to embed AI literacy and continuous improvement practices across the organization.

Qualifications

Required

• Bachelors degree in business data science engineering life sciences computer science or a related field.

• Minimum of 10 years of experience in operational excellence digital transformation analytics AI technology-enabled transformation or related enterprise functions.

• Minimum of 12 years of experience leading complex cross-functional programs or large-scale transformation initiatives.

• Demonstrated experience driving AI automation analytics or data-driven operational improvement initiatives at scale.
  

Preferred

• Advanced degree (MBA MS or equivalent) or certifications in AI data analytics Lean Six Sigma Agile or program management.

• Good understanding and experience of Off the shelf AI tools automation data platforms and analytics applied to business operations.

• Proven ability to influence senior leaders and translate complex technical concepts into clear business value narratives.

• Experience working in global matrixed or regulated environments.

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.