In-Room Dining Cashier Waldorf Astoria Orlando

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

Waldorf Astoria Orlandois looking for a Full-TimeIn-Room Dining Cashierto join theFood and BeverageTeam! Surrounded by Walt Disney Resort this luxurious Forbes 4-Star property has 502 rooms 30000 square feet ofbanquet space and 7 food and beverage includes 3 restaurants 2 bars a pool and in-room dining.

The ideal candidate will demonstrate strong communication skills and the ability to multitask in a fast-paced environment. They will bring a positive customer-focused attitude and a willingness to learn. Prior food and beverage or cashier experience is preferred but not required and in-room dining experience is a plus.

Shift Pattern:AM and PM Shifts/ Must have availability to work weekdays weekends and holidays. Typical shifts are 6:00 AM - 2:00 PM and 2:00 PM - 10:00 PM.

Pay Rate:$13.00 per hour plus tips

The BenefitsHilton is recognized as the best hospitality workplace in the world and the #2 Worlds Best Workplace byGreat Place To Work USandFortune!We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay

• Medical Insurance Coverage for you and your family

• Mental Health Resources

• Best-in-Class Paid Time Off (PTO)

• Go Hilton travel discount program

• Supportive parental leave

• Matching 401(k)

• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees high school completion English-language learning digital literacy professional certificates and more)

• Career growth and development

• Team Member Resource Groups

• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing

As an In-Room Dining Cashier you would be responsible for answering room service telephone and takes guests orders accurately in helpful friendly courteous and professional manner to ensure total guest satisfaction. Upsells sides desserts and beverages to enhance profitability. Enters orders into computerized system and settles check upon delivery of the order.

• Promptly answer Room Service calls announce any specials promote menu items and answer questions regarding preparation methods.
• Document orders repeat items back to callers to ensure accuracy and quote expected arrival time with speed and accuracy.
• Immediately input order information into point-of-sale system allowing kitchen staff to begin preparation; note any special requests clearly. Give food server hard copy of check to be delivered with order.
• Processes payment for orders upon return of the Room Service Server.
• Complies with accounting guidelines regarding receipt of payments check total verification tip disbursement cash drawer and house bank management. Maintains house bank in accordance with policy
• Respond to calls for tray and table pickups coordinating with buspersons to ensure timely retrieval.
• Respond to guest complaints in a positive manner negotiate a compromise and implement solution.