Automotive Service Advisor Group 1 Acura Southwest Houston
Job Location:
Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
About Us
At Group 1 our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted challenged and given room to grow. If you share our core values of integrity transparency professionalism teamwork and respect you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.
Overview
Group 1 Acura Southwest Houston is seeking a qualified Automotive Service Advisor to join our team!
This is an opportunity to be part of a high-performing dealership where delivering an exceptional customer experience working collaboratively and growing professionally are top priorities. Apply now!
Responsibilities
- Schedule confirm and manage service appointments to ensure an efficient and seamless customer experience
- Greet customers perform vehicle walkarounds and accurately document concerns and service needs
- Create detailed repair orders with clear transparent cost and time estimates
- Recommend maintenance and additional services based on vehicle condition mileage and manufacturer guidelines
- Communicate effectively with technicians and parts departments to prioritize work and ensure timely completion
- Provide consistent updates to customers on repair status timelines and any changes to scope or cost
- Deliver vehicles upon completion reviewing work performed and ensuring customer satisfaction
- Maintain strong product and warranty knowledge to confidently guide customers through service recommendations
- Build and maintain long-term customer relationships to drive retention and repeat business
Qualifications
- 2 years of Service Advisor experience with ability to be productive immediately
- Strong understanding of dealership processes and full write-up-to-delivery workflow
- Proven ability to thrive in a fast-paced service drive
- Confident presenting maintenance and repair recommendations to clients
- Strong communication skills with a focus on delivering high CSI
- Highly organized with ability to manage WIP and follow-ups effectively
- Valid drivers license with a clean driving record
- Must pass background check MVR and drug screening
In addition to competitive pay we offer our associates the following benefits:
- Health Dental Vision Life and Disability insurance
- 401(k) plan with company match
- Paid Time-Off
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment with job training provided equipment and advancement opportunities
- Market-leading pay based on experience plus bonuses
- Structured self-paced and paid training opportunities leading to manufacturer and Group 1 recognition
- Pinnacle Awards Program
Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate based on race color religion sex national origin age disability or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.
Required Experience:
Unclear Seniority
About Company
Group 1 Automotive is one of the largest dealership groups in the US offering new & used cars from makes like Honda, Toyota, Nissan, Jeep, Ford, and more.
