Director HR, LATAM

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

HR Regional Leader LATAM (Strategic HRBP Go-to-Market)

Location: Brazil (Remote or Hybrid)

About Genesys

Genesys empowers organizations to deliver empathetic personalized experiences at scale through its leading cloud and AI-powered Experience as a Service (XaaS) platform. With over 6000 employees globally and supporting more than 3 billion customer interactions daily we are at the forefront of SaaS innovation in customer experience.

As we continue to scale as a global cloud-first company our People function is evolving to enable high-growth high-performance go-to-market teams in a dynamic and competitive SaaS landscape.

The Opportunity

We are seeking an experienced HR Regional Leader for LATAM who will operate at the intersection of regional HR leadership and strategic business partnership.

This role has dual accountability:

• Regional HR Leadership (LATAM) leading and enabling consistent high-quality HR delivery across the region

• Strategic HR Business Partner (HRBP) directly supporting the VP of Sales LATAM and regional leadership team within a global Go-to-Market (GTM) organization

You will play a critical role in aligning people strategy to SaaS growth priorities including revenue acceleration talent scalability and leadership capability in a fast-evolving cloud-first environment.

What Youll Do

• Lead coach and develop a team of HR professionals across LATAM ensuring consistent compliant and high-impact HR delivery

• Own and drive execution of regional people strategies across the full employee lifecycle (hire develop retain engage)

• Ensure alignment between global HR programs and local market realities balancing standardization with regional nuance

• Partner with Centers of Excellence (Total Rewards Talent Acquisition Talent Development People Analytics) to localize and operationalize global programs

• Drive operational excellence governance and scalability of HR practices across a diverse multi-country region

• Serve as a trusted advisor to the VP Sales LATAM and leadership team aligning people strategy to SaaS GTM priorities (growth productivity customer-centricity)

• Partner with leaders to address commercial challenges such as:

  • Scaling high-performing sales teams

  • Improving productivity and retention in competitive SaaS talent markets

  • Building leadership capability in a high-growth environment

• Diagnose organizational needs using data insights and external SaaS benchmarks and co-create solutions that drive business outcomes

• Lead workforce planning org design and talent strategies to support regional growth and transformation

• Coach leaders through change performance management and leadership effectiveness

• Act as a core member of the Global Go-to-Market HR organization contributing LATAM perspective to global strategy

• Collaborate across regions to drive consistency innovation and best practices in a scaled SaaS environment

• Champion a data-driven agile and product-oriented HR approach aligned to modern SaaS operating models

What Success Looks Like

• Strong alignment between people strategy and LATAM revenue growth objectives

• High-performing engaged and scalable GTM teams across the region

• Effective balance of global consistency and regional relevance

• A trusted credible HR leadership presence within both regional and global leadership forums

What You Bring

• 1012 years of progressive HR experience including:

  • Regional HR leadership across LATAM

  • Strategic HRBP experience supporting Go-to-Market / Sales organizations ideally in SaaS or technology environments

• Proven ability to operate in a global matrixed organization balancing regional and global priorities

• Experience supporting high-growth cloud/SaaS or technology businesses (strongly preferred)

• Demonstrated ability to act as a strategic advisor to senior leaders influencing decisions and driving business outcomes

• Strong capability in:

  • Organizational design & workforce planning

  • Performance management & high-performance culture building

  • Change management & transformation

• Experience leading and developing distributed HR teams

• Strong data orientation with ability to translate insights into action

• Experience leveraging people analytics HR systems and dashboards to inform decisions

• Comfortable operating in fast-paced agile and scaling environments

• Exceptional communication influencing and stakeholder management skills

• Ability to balance hands-on execution with strategic thinking

• High degree of cultural awareness and regional expertise across LATAM

• Fluency in English Spanish and Portuguese

• Willingness to travel across the LATAM region or internationally as needed

• Prior experience in a public company or global SaaS organization is a plus

Why Genesys

Genesys offers a transparent people-first culture where employees shape how we work and grow. With a presence in over 50 countries we are deeply global highly collaborative and committed to building a modern forward-looking People function.

Youll join a high-performing HR team at a pivotal momenthelping scale a SaaS leader while shaping the future of work across LATAM.

If a Genesys employee referred you please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

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