Systems and AI Associate

About the Role: We areseekinganSystemsand AIAssociateto support the day-to-day technology needs of our office and manufacturing teams. This role is ideal for a recent graduate with strong fundamentals and at least one internship who is eager to learn and grow in a hands-on environment.

You will own core IT support and infrastructure tasksensuring our teamcan operateefficientlywhile also gaining exposure to more advanced systems including our MRP (EpicorKinetic) and CRM (HubSpot) platforms.A key part of the role is to ensure we are getting high utility from our ERP systems and ensure consistent data integrity across all applications.The successful candidate will also help the teams at Gratz scale in their use of AI tools in service marketingfinanceand manufacturing.

WhatYoull Do:

Daily IT Support (Office Manufacturing Floor)

• Provide responsive hands-on IT support to employees across office and production environments

• Set up andmaintainlaptops workstations printers tablets and shop-floor devices

• Troubleshoot hardware software and connectivity issues (Wi-Fi VPN network access)

• Support shared workstations and devices used in production and shipping areas

• Assistemployees with day-to-day technology needs in a clear approachable way

User & Device Management

• Manage user accounts permissions and access across systems

• Support onboarding and offboarding (device setup access provisioning documentation)

• Maintain IT asset inventory and hardware lifecycle tracking

• Ensure devices are updated secure and functioning reliably

Infrastructure & Security Support

• Assistinmaintaininga hybrid environment (cloud on-premisesystems)

• Support basic network troubleshooting and connectivity across the facility

• Help enforce security best practices (MFA password policies endpoint protection)

• Monitor systems and escalate issues as needed

ERP & CRM Support (Growth Area)

• Assistwith user support and troubleshooting inEpicor (MRP ERP) and HubSpot (CRM)

• Help with data entry cleanup and validation during system rollout

• Support testing of workflows and basic system configurations

• Work alongside senior IT to understand how manufacturing inventory and sales systems connect

AI tools Planning and Support

• Helpidentifythe best AI tools for each of our teams at Gratz from Manufacturing to Marketing

• Ensure successful implementation of these tools across groups

• Helping teams createutilizeandsafelymaintainAI agents in our work processes

Documentation & Process Improvement

• Document IT processes setup guides and troubleshooting steps

• Help standardize workflows and improve internal efficiency

• Identifysmall improvements that reduce friction for the team

WhatWere Looking For:

Qualifications -

• Bachelors degree in Information Systems Computer Science or related field

• 02 years of experience (internship)

• Interest in supporting both business systems and physical operations

Technical Skills -

• Comfortablewith Windows andfamiliar withmacOS environments.

• Generalnetworking knowledge (Wi-Fi VPN troubleshooting)

• Experience withMicrosoft 365and optionallyGoogle Workspace

• Solidunderstanding of hardware devices and IT troubleshooting

Nice-to-Have

• Exposure to ERP systems (Epicor or similar) or CRM platforms (HubSpot Salesforce)

• Programming/scripting (PythonJavaScriptPowerShell or other languages)

• Interest in automationsystem integrations and APIs

• Familiar with AI tools

• Familiarity with Linux.

About Gratz : Originally started in 1928 then Gratz was a custom fabrication shop serving the worlds greatest the 1960s Gratz teamed up with one of Joseph Pilates most trusted and esteemed disciples RomanaKryzanowska producing Pilates apparatus to the exact dimensions and specifications Joseph Pilates envisioned. Since then Gratz Pilates has been a staple in the Pilates worldthe original manufacturer of classical Pilates apparatus. Our products are regarded within the community for being of the highest quality. We strive to be reflective of our home in the City of Brotherly Lovediverse in background culture experience and skill.Ifyourelooking for the opportunity to contribute to a beloved heritage brandin the midst ofexponential growththeresa place for you here.

Benefits:

• Multiple PPO/HMO plans to choose from

• Low-cost Dental add-on

• Provided Short-term/Long-term Disability

• No-cost Life Insurance Policy

• Paid Holidays Sick Time & Vacation Days

• 401K

Required Experience:

Junior IC