Technical Support Technician 26-04132

Job Title: Technical Support Technician

Desired Location: New York New York

Duration: Contract (12 Months)

Job Summary

The Technical Support Technician provides on-site and remote IT support for end users ensuring smooth operation of hardware software and network systems. This role supports a high-volume fast-paced environment and plays a critical part in maintaining uninterrupted access to essential IT services.

Work Schedule

• Shift 1: Sunday Thursday (8:00 AM 4:00 PM)
• Shift 2: Tuesday Saturday (2:00 PM 10:00 PM)
• May require rotational shifts based on operational needs

Key Responsibilities

• Provide Tier II technical support for hardware software and network issues
• Install configure and maintain desktops laptops printers and mobile devices
• Support video conferencing tools and meeting room technology
• Troubleshoot issues using remote tools such as Bomgar
• Manage and update tickets using service desk systems
• Escalate complex issues to higher-level support teams
• Maintain IT inventory of hardware and software assets
• Apply system updates and security patches
• Provide end-user training and technical assistance
• Coordinate equipment repairs and vendor support
• Handle equipment setup relocation and decommissioning
• Support video surveillance systems such as Genetec
• Ensure timely resolution of support requests in a high-volume environment

Required Qualifications

• Strong experience with:
  • Microsoft Windows 10
  • Microsoft Office 365 (including Outlook Project Visio)
• Experience supporting desktops laptops printers and peripherals
• Knowledge of mobile device support (e.g. tablets smartphones)
• Familiarity with local and wide area networking concepts
• Experience with remote troubleshooting tools
• Strong problem-solving and customer service skills
• Ability to multitask in a fast-paced environment
• Ability to lift and move equipment up to 50 lbs

Preferred Qualifications

• Experience with Microsoft Windows Server environments
• Certifications such as A MCP or MCSE
• Experience supporting video surveillance systems
• Experience working in enterprise or multi-location environments

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