Hotel General Manager

Where Comfort Meets Connection in Jacksonville

The Embassy Suites by Hilton Jacksonville Baymeadowsa full-service all-suite hotel known for its spacious accommodations complimentary made-to-order breakfast and evening reception is seeking an experienced service-driven General Manager to lead our high-performing team. Conveniently located in Jacksonvilles Baymeadows business district our hotel offers a welcoming environment for both business and leisure travelers combining comfort value and elevated hospitality.

This is more than a leadership roleits an opportunity to shape the guest experience and drive success at a flagship Embassy Suites property.

About the Role

As General Manager you will serve as the strategic and cultural leader of the hotel overseeing all operations including guest services housekeeping engineering sales and food & beverage. You will work closely with ownership and brand partners to deliver exceptional guest experiences uphold Hilton standards and maximize operational performance.

Key Responsibilities

• Lead all day-to-day hotel operations with a focus on guest satisfaction brand standards and financial results
• Inspire coach and develop department leaders and team members to achieve operational excellence
• Foster a positive inclusive and service-oriented culture aligned with Hilton values
• Oversee budgeting forecasting and financial reporting to meet or exceed performance goals
• Ensure compliance with all Hilton brand standards and local/state/federal regulations
• Drive revenue through collaboration with sales and revenue management maximizing occupancy and ADR
• Oversee food & beverage operations including restaurant catering and banquet services
• Maintain strong relationships with ownership providing regular updates and strategic insights
• Champion guest engagement initiatives including the Embassy Suites signature breakfast and evening reception experience

What We Are Looking For

• Proven leadership experience as a General Manager or Assistant General Manager in a full-service hotel (Hilton experience preferred)
• Strong operational financial and business acumen
• Exceptional leadership communication and team development skills
• Hands-on visible leadership style with a passion for service excellence
• Experience overseeing food & beverage operations
• Ability to drive results while maintaining a strong guest and team focus
• Knowledge of the Jacksonville market is a plus

Why Join Us

• Lead a well-established globally recognized brand within the Hilton portfolio
• Opportunity to make a meaningful impact on both guest experience and team culture
• Competitive salary and performance-based bonus structure
• Team Member travel discounts through Hilton
• Comprehensive benefits package including Medical Dental Vision Employer-Paid Life Insurance and 401(k)
• Be part of a company that values growth development and community engagement

EEO Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.