ITSM Platform (internship) IT Operations (mfd)

Your Profile

We are looking for a proactive IT student to join our ITSM Platform team as an Intern. The ideal candidate blends foundational development skills with a sharp analytical this role you will help bridge the gap between technical implementation and business needssupporting the maintenance and evolution of our ITSM ecosystem for both IT and non-IT departments. This opportunity is open to students currently enrolled in a relevant degree program.

Nice to have

Data Fluency (SQL)

We deal with vast amounts of service data. You will stand out if you can:

• Read & Interpret: Understand existing queries used for service reporting and data extraction.
• Query Construction: Write medium-complexity queries (using JOIN GROUP BY and subqueries) to audit ticket trends or system configurations.
• Database Familiarity: Feel comfortable navigating relational database schemas to find where specific information lives.

Programming Logic & Scripting

Much of modern ITSM involves automation. We value the ability to:

• Code Literacy: Read a script (e.g. JavaScript Python or PowerShell) and explain the logic flowidentifying what triggers an action and what the outcome should be.
• Algorithmic Thinking: Translate a business process into If-This-Then-That logic.
• Basic Scripting: Write or modify simple scripts to automate repetitive tasks or manipulate data strings.

System Integration & Connectivity (API Literacy)

Our ITSM ecosystem relies on various tools talking to each other. We are looking for an intern who is interested in how these systems integrate:

• API Fundamentals: A basic understanding of REST and SOAP architectures (e.g. knowing the difference between a GET and a POST request).
• Webhooks: Understanding how real-time notifications workwhen an event in one system triggers an action in another.
• Tooling (Postman): Familiarity with using tools like Postman to test API endpoints inspect JSON/XML responses and troubleshoot connection issues.
• Documentation: Ability to read API documentation to identify which endpoints are needed to fetch or update specific data.

Required Studies and Competences

• Student in computer science physics engineering business informatics or equivalent areas.
• Available 15 to 20 hours per week.
• Basic knowledge of any programing language.
• Familiarity with development tools such as Visual Studio and GitHub. Fluent English and Spanish.
• Team player well-organized and detail oriented.
• Critical thinking able to challenge the status quo.

Why join us

• Get comfortable with ITIL frameworks and Agile methodologies giving you a massive head start for any future role in IT Operations DevOps or System Administration.
• Work with both technical engineers and business leaders learning how to translate I have a problem into a technical solution.
• Use your analytical skills to turn raw data into actionable insights that improve efficiency for both IT and non-IT departments (HR Finance Logistics).

Gain hands-on experience working with APIs and Integrationsskills that are currently in high demand across the entire global tech industry

About Us

MediaMarktSaturn is Europes leading consumer electronics retailer. It sees itself as a partner daily companion and navigator for its customers in the digital world. Its over 1000 MediaMarkt and Saturn stores are closely integrated with their online shops. MediaMarktSaturn has a total headcount of more than 60000.

MediaMarktSaturn Technology is working on making Europes number one consumer electronics retailer the technology leader in its sector. To this end several hundred developers UX designers and system architects using state-of-the-art technology work hand in hand with business owners in agile teams to develop customer-focused technology solutions for more than 6 million customers every day in 11 countries.

Technology Hub located in Barcelona is one of the service units of MediaMarktSaturn Technology to deliver adequate staffing and engineering skills for the agreed deliveries of the global deployment plan for the entire group.

(*) Diversity and equal opportunities are important to us. Research shows that women and people from underrepresented groups are less likely to apply if they dont meet all the criteria. If you are interested in this position but your experience doesnt align perfectly with every requirement we still encourage you to apply.

Additional Benefits

• Young environment where not everything is written in stone and where you are expected to contribute and co-create the culture of the Tech Hub and international collaboration model
• Flexible working time and possibility to combine home office / presential working. Intensive workday every Friday and during summer
• The possibility to choose between 2 offices: The first one is the MediaMarkt Iberia HQ with a very attractive menu at a price. Youll eat for less than 4! And the second office is located at Pier01 in Barceloneta right in the center of Barcelona. Free coffee and free fruit once a week
• Youll be working with the most cutting-edge technological stack of the moment

Job Infos

Location:Barcelona El Prat De Llobregat

Media Markt Saturn Th Services Barcelona

Department:HQ - IT

Entrylevel:Students

Type of Employement:Part Time

Working Hours:15-20

Persona:Job Requisition Tech Employee

Recruiter:Antonio López

Recruiter:Antonio Lopez Mendez