Junior Dispute & Chargeback Officer

ThisisWorldline

We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world in every part of commerce. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shapethe evolution.

The Opportunity

We are seeking a Junior Dispute & Chargeback Officer to join our Risk team. The successful candidate will be responsible for managing dispute and chargeback processes end-to-end ensuring compliance with card scheme rules minimizing financial losses and enhancing operational efficiency and controls.

Day-to-Day Responsibilities

• Handle and manage card disputes (Visa & Mastercard) end-to-end
• Collect review and assess supporting documentation
• Ensure timely processing of disputes in accordance with card scheme rules
• Liaise with internal teams merchants and external partners
• Monitor dispute cases and follow up to resolution
• Maintain accurate records and reporting

Who Are We Looking For

We look for big thinkers. People who can drive positive change step up and show whats next people with passion can-do attitude and a hunger to learn and practice this means:

• Experience in dispute handling within banking or payments
• Knowledge of Visa Mastercard Amex chargeback rules and processes
• Strong organizational and communication skills
• Ability to manage high volumes and meet strict deadlines
• Attention to detail and ability to assess documentation critically

Preferred Qualifications:

• Experience in fintech PSP or banking environment.
• Familiarity with dispute management systems/tools.
• Knowledge of regulatory and compliance frameworks is considered an advantage.

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology and we look for big thinkers people with passion can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society. With an empowering culture strong technology and extensive training opportunities we help you accelerate your career - wherever you decide to go. Join our global team of 18000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.

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