Customer Experience Intern

Come to WCF Insurance an innovative property and casualty insurance provider and be prepared to contribute learn and impact the companys success. This internship offers hands on experience focused on understanding and improving the customer experience across service touchpoints. Youll partner with experienced professionals gain exposure to real customer interactions and help shape how we deliver service. This isnt just any internship - its an opportunity to build valuable skills expand your perspective and explore a career in customer experience and service operations.

At WCF Insurance we invest in our people because we believe they make the difference. Apply today and take the first step toward a rewarding career.

Position

Come join WCF Insurance as a Customer Experience Intern for an educational hands on approach to learning how customer interactions service processes and cross functional collaboration impact the overall customer journey.

This is a full time (40 hours per week) temporary position working out of WCFs Sandy Utah headquarters. After the internship there may be an opportunity for part time work while attending school with full benefits.

Responsibilities

As part of our internship cohort youll collaborate with fellow interns and multiple departments to learn WCFs business from the customers point of view. The program includes weekly paid training sessions and regular opportunities to share observations and insights with your cohort.

Responsibilities may include:

• Shadowing Customer Service and related teams to observe customer interactions across calls emails and workflows.
• Assisting with documentation and updates to customer facing and internal resources.
• Identifying recurring customer questions pain points and opportunities to improve clarity or efficiency.
• Supporting process improvement initiatives and peer to peer knowledge sharing.
• Preparing and delivering a brief peer to peer presentation or training based on internship learnings.

Qualifications

• Interest in customer experience service operations or business processes.
• Completed three to four years of higher education.
• Strong computer skills including proficiency in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Effective time management and multitasking skills.
• Customer service experience a plus.
• Bilingual in English and Spanish a plus.

Pay: $19/hour for internship. Increase to pay for full or part-time work after the internship.

OUR PEOPLE

WCF strives to provide an excellent work experience and cultivate an inclusive environment where anyone who embodies our values will thrive.

WCF INSURANCE IS AN EQUAL OPPORTUNITY EMPLOYER

WCF Insurance provides equal employment opportunity to all qualified applicants and employees regardless of race color religion sex age national origin veteran status disability that can be reasonably accommodated or any other basis prohibited by federal state or local law.

Required Experience:

Intern