Consultant – Amazon Connect Full Stack Developer

Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow today.Get to know us atand onLinkedInXYouTube andFacebook.

Inviting applications for the role of Consultant Amazon Connect Full Stack Developer
We are looking for a candidate with experience in Information and Technology with hands-on experience Amazon this role you will be required to configure and maintain end to end contact centre using Amazon Connect and AWS (Amazon Web Services). Help design and develop features that are not off-the-shelf available with Amazon Connect and required by clients like customized agent desktop predictive personalized experience. Configure host integrations for IVR and agent desktop.

Responsibilities
Amazon Connect Full Stack Developer (IVR & Integrations)
Hands on experience with developing APIs needed as part of integrations such as REST API Web API Database integrations and middleware integrations
Deep understanding of Web services Web hooks REST APIs
Good understanding of any of the AWS services such as Amazon Translate Amazon Comprehend DynamoDB Lex Kinesis streams Lambda etc.
Hands-on experience with developing integrations for at least one CCaaS such as Amazon Connect / Genesys / NiceCX / TalkDesk / Twilio FLex
Hands on experience with developing one or more of below
oVirtual Agent (Voice / Chat)
oAgent Assist with KB search Next best action Translation / Transcription capabilities
oVoicemail applications
oSMS or social media integration with Contact Center
General integrations experience of 8 years and Java based APIs
Good know how of Node JS Angular React and Python
Good knowhow of AI/ML Computer Vision AI Fraud Detection
Mandatory integration experience with one each of below 3rd party applications like
oAny of the CRMs such as Salesforce Pega
oAny of the ITMS ServiceNow Jira
oAny of the WFO Calabrio Verint Aspen etc
oAI ()
Preferred Qualifications/ Skills
Configure and maintain end to end contact centre using Amazon Connect and AWS services
Help design and develop features that are not off-the-shelf available with Amazon Connect and required by clients like customized agent desktop predictive personalized experience
Configure host integrations for IVR and agent desktop
Keep up-to-date with the latest features launched for Amazon Connect and AWS CCI. Test the new features and keep them ready for demo
Help in creating a prototype for new features required with Amazon Connect for industry requirements
Build custom demos for industry and vertical requirements
Training and upskilling the support team
Review existing clients AWS account and guide optimization of contact centre and AWS billing
AWS solution architect/sys ops certification
Contact centre support experience : 2 years
Amazon Connect: Technical accreditation.
Mandatory Amazon Connect Migration experience with minimum of 3 migrations.
Amazon Connect implementation experience of 3 implementations
Contact Flow /IVR tree Amazon Connect service quota optimization
Experience using Customer Profile Tasks Wisdom and Contact Lens for business scenario
Qualifications we seek in you!
Minimum Qualifications
BE/BTECH/MCA
Why join Genpact

• Be a transformation leader Work at the cutting edge of AI automation and digital innovation

• Make an impact Drive change for global enterprises and solve business challenges that matter

• Accelerate your career Get hands-on experience mentorship and continuous learning opportunities

• Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.