Customer Service Representative

About the roleWere on the lookout for a passionate Customer Service Representative to join our dynamic team at MCCs is not a typical Customer Service Representative role. Youll be heavily involved with Account Managers thepre press department and the production team on the plant floor - acting as the key point of contact between customers and internal teams. Youll build deep technical and customer knowledge deliver outstanding service and help drive our commitment to is a fantastic opportunity for someone with a process driven mindset and strong customer-centric approach whos ready to grow their career and be part of a global organisation that values innovation teamwork and continuous includeResponding to customer inquiries process orders accurately and provide timely updates on order and annotating artwork into MultiArt our Account Managers by preparing quotes managing documentation and coordinating with internal teams to meet customer accurate records update customer information and ensure all documentation is processed customer concerns troubleshoot issues and work with internal departments to find effective closely with the wider Customer Services team to improve processes share insights and contribute to a positive work youYou will have experience in customer in manufacturing print or the packaging industry administrative oriented and process driven with high attention to to work under pressure and a high level of initiative and demonstrate an impeccable phone manner and ability to establish & maintain positive relationships with strong written and verbal communication have valid Australian working BenefitsCompetitive pay and benefits onsite & wellness program and Employee Assistance Program (EAP).Private health insurance development opportunities locally and globally within referral rewards for helping us find great programs that celebrate performance and social events fostering a fun and friendly workplace.A values-driven inclusive and supportive culture.