Tier 2 Operational Support
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Job Location:
Harrisburg, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Location: Harrisburg PA
Position Type: Hybrid
Hybrid Schedule: Hybrid schedule set by manager
Contract Length: Long-term with annual extensions
Position Overview:
This position provides Tier 2 technical support in a hybrid remote environment supporting a wide range of end users across distributed offices while ensuring adherence to established IT processes and security standards. The role focuses on troubleshooting system configuration deployments and account administration requiring independent decision-making and strong customer service skills.
Duties:
Required Skills:
Preferred Skills:
Position Type: Hybrid
Hybrid Schedule: Hybrid schedule set by manager
Contract Length: Long-term with annual extensions
Position Overview:
This position provides Tier 2 technical support in a hybrid remote environment supporting a wide range of end users across distributed offices while ensuring adherence to established IT processes and security standards. The role focuses on troubleshooting system configuration deployments and account administration requiring independent decision-making and strong customer service skills.
Duties:
- Provide Tier 2 technical support for desktops laptops printers scanners and software applications
- Diagnose document and troubleshoot hardware and software issues using remote tools and technologies
- Utilize tools such as SCCM Remote Tools PRTG Remote Desktop Active Directory and PowerShell for issue resolution
- Perform imaging configuration installation and deployment of end-user equipment
- Support desktop data migrations equipment moves and printer troubleshooting and repairs
- Assist with setup of new equipment and decommissioning/surplus of outdated hardware
- Manage user and system accounts including groups mailboxes resource accounts and distribution lists
- Administer server folder permissions and shared access
- Follow established support processes standards and service management workflows (e.g. ServiceNow)
- Ensure compliance with organizational security policies and coordinate implementation of security initiatives
- Research and evaluate IT tools policies and security measures providing recommendations as needed
- Independently prioritize and manage workload balancing incidents service requests and project tasks
- Provide user guidance and maintain a high level of customer service in direct end-user interactions
Required Skills:
- Experience with SCCM deployment processes and configurations
- Experience managing server folder permissions and shared access
Preferred Skills:
- 2 years of experience supporting Commonwealth of PA customers
Required Experience:
Senior IC
About Company
Careers at LingaTech: Love Where You Work! Welcome to the vibrant world of LingaTech, where technology meets fun and innovation! Are you ready to join the adventure? As a premier employer of top-notch technology consultants, we're on a mission to assemble the most talented and passion ... View more
