The Automotive Service Advisor is a customer-facing revenue-driving role responsible for delivering an exceptional service experience in a fast-paced high-volume dealership environment. This position serves as the primary liaison between customers and the service department ensuring efficient vehicle flow accurate repair recommendations and strong customer satisfaction while maximizing service sales

JOB TITLE: Service Advisor

REPORTS TO: Service Director

LOCATION: Cincinnati OH

FLSA STATUS: Exempt

A SHORT LIST OF YOUR TASKS AND RESPONSIBILITIES:

Greet customers promptly and professionally establishing trust and rapport

Conduct thorough vehicle walk-arounds and accurately document customer concerns

Prepare clear transparent service write-ups and repair orders

Recommend maintenance and repair services based on manufacturer guidelines and vehicle condition

Communicate effectively with technicians to ensure accurate diagnostics and timely completion

Present repair recommendations and obtain customer authorizations

Manage a high daily car count while maintaining accuracy and professionalism

Provide frequent status updates to customers and ensure timely follow-up

Review completed repairs with customers explain charges and collect payment

Resolve customer concerns efficiently to maintain high NPS scores

Meet or exceed individual and departmental sales productivity and CSI goals

Adhere to dealership policies processes and OEM standards

WERE LOOKING FOR A SELF-STARTER WHO MEETS THE FOLLOWING QUALIFICATIONS:

• 2 years of experience as a Service Advisor preferred (high-volume dealership experience strongly desired)
• Strong understanding of automotive services maintenance and repair terminology
• Proven ability to upsell ethically and consistently in a fast-paced environment
• Excellent communication organizational and time-management skills
• Ability to multitask while handling 1530 repair orders per day
• Customer-focused mindset with strong problem-solving skills
• Proficient with dealership management systems (Tekion CDK Reynolds & Reynolds or similar)
• Valid drivers license and clean driving record
• High energy and resilience in a production-driven environment
• Professional appearance and demeanor
• Strong sales and closing skills
• Detail-oriented with strong follow-through

• Team-oriented mindset
• Ability to perform well under pressure and tight deadlines
• Consistently meet or exceed monthly service sales targets
• Maintain high customer satisfaction index (NPS) scores
• Efficiently manage workflow in a high-volume setting
• Contribute positively to team culture and dealership reputation

HERES HOW WE TAKE CARE OF YOU (AND YOUR LOVED ONES):

• Medical dental and vision benefits
• Voluntary benefits available
• Paid time off upon hire
• Paid company holidays
• 401(k) with conditional employer match after 6 months of employment
• Growth potential
• Automotive discounts
  
  

IF YOU ARE QUALIFIED YOU WILL BE CONSIDERED FOR THIS POSITION:
An Equal Employment Opportunity/Affirmative Action Employer M/F/D/V. Only qualified individuals (those who meet the fundamental qualifications) will be considered as applicants for this position. Applications will be accepted for a minimum of 3 business days from the date of the initial posting. McCluskey Chevrolet will not discriminate against persons because of their disability including disabled veterans and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodations due to a disability please contact our Human Resources department at