Junior Customer Success Manger (mfd)

YOUR JOB
Do you want to start your career in Customer Success while working closely with real customers from day one Are you excited to learn how SaaS products create measurable value for businesses and build long-term relationships Do you enjoy communicating organizing and taking ownership in a fast-moving environment As a Junior Customer Success Manager youll support our customers throughout their journey help them adopt DataGuards solutions and learn how strategic account management works in practice. Youll grow step by step supported by an experienced team and clear processes

WE PROTECT THE PEOPLE BEHIND THE DATA
We are a fast-growing security and compliance tech company with a clear purpose: we protect the people behind the data. With over 200 team members worldwide and with offices in Munich Berlin London Vienna and Stockholm we help more than 4000 global customers get certified fast and build a strong and scalable risk posture. With AI-powered automation self-serve capabilities and additional tailored expert advice we offer our customers a seamless security and compliance experience to stay ahead of the rapidly evolving security landscape and challenges like the surge in cyber-attacks.

WHAT YOULL BE DOING

• You support customer onboarding and ensure a smooth start with DataGuard.

• You assist in managing customer accounts and maintaining regular touchpoints.

• You help monitor product usage and identify adoption risks early.

• You prepare and join customer meetings including demos and check-ins.

• You collaborate with Sales Product and Professional Services teams.

• You support contract renewals and internal handovers.

• You document customer insights and feedback in internal systems.

WHAT YOULL GET IN RETURN

• The freedom trust and tools to do what you love and make an impact in a purpose-driven company committed to doing genuine good in the digital world.

• Enjoy a high degree of flexibility with tailored working hours choice of work location and benefits that support your lifestyle health and family needs.

• Join a secure future-focused role in a dynamic scale-up positioned to make a major impact in the rapidly expanding Security & Compliance market.

• Grow along expert or leadership paths with support from employee accelerator programs bi-annual feedback cycles and a personal training budget.

• Work in an environment that values autonomy rapid decision-making a flat hierarchy and collaborative eye-level communication to keep things moving forward.

THE QUALITIES YOULL NEED TO SUCCEED

• Up to 12 years experience in Customer Success SaaS or customer-facing roles

• Strong communication skills in German and English

• Interest in SaaS technology or digital products

• Customer-focused and service-oriented mindset

• Good organization and time management skills

• Willingness to learn and grow quickly

• Team player in a dynamic environment

LAST BUT NOT LEAST. FROM THE BOTTOM OF OUR HEARTS:
No matter your origin ethnicity gender identity religion or individual requirements; at DataGuard all that counts is the person you are. As Guards and Guardettes we are united not only by our dedication but also by our shared belief in our purpose: Protect the people behind the data. Convince us with your personality and your skills and together we will make great things happen. We are looking forward to meeting you!

#LI-DNI

Required Experience:

Junior IC