Onboarding Manager

Ready to level up your career

Playtech Managed Services is seeking an experienced Onboarding Manager responsible for the design configuration and optimization of compliant onboarding flows across regulated markets.

Your influential mission. You will...

• Own and continuously optimize the endtoend customer onboarding journey across markets from registration through verification and activation.
• Configure and manage onboarding logic and flows within internal and external platforms ensuring alignment with riskbased and regulatory requirements.
• Own and optimize the functional use of thirdparty onboarding providers ensuring they are correctly configured and fit for regulatory purpose.
• Translate regulatory and compliance requirements into practical efficient onboarding solutions that balance risk control and customer experience.
• Drive onboarding changes based on regulatory updates risk insights operational feedback and market expansion needs.
• Assess the impact of onboarding changes on conversion fraud compliance risk and operational performance.
• Act as a key crossfunctional partner clearly communicating onboarding logic to Risk Compliance Product R&D Operations and commercial teams.

Qualifications :

Components for success. You...

• Bring proven experience in customer onboarding KYC or registration flows within regulated multimarket environments.
• Have handson experience working with configurable backoffice platforms (such as IMS or similar systems) and thirdparty verification providers.
• Strongly understand riskbased onboarding principles and can apply regulatory requirements in a practical businessoriented way.
• Demonstrate solid analytical thinking with the ability to assess system logic data flows and the impact of changes before implementation.
• Operate confidently within complex rulebased systems workflows and configurable tools beyond theoretical documentation.
• Show a high level of ownership accountability and attention to detail in highresponsibility regulated settings.
• Are calm structured and confident in challenging assumptions constructively when compliance risk or customer trust is involved.

Additional Information :

Thrive in a culture that values...

• Contribution and achievements by offering performance bonus and ample opportunities for internal growth.
• Employees health and well-being through comprehensive health and dental insurance plans life insurance MultiSport card employee assistance program and food travel and wellness allowances.
• Work-life balance by providing 25 days of paid annual leave allowing you to relax and recharge.
• Continuous growth with company-sponsored seminars training programs social activities and events guiding your professional journey and helping you achieve your career goals.
• Celebrating life events with additional bonuses such as newlywed and baby bonuses.

PLAYTECH MANAGED SERVICES
Established in 2007 in Sofia Bulgaria Playtech Managed Services a company of Playtech Group has grown into a thriving hub of 500 dedicated professionals fostering a culture of collaboration respect and support. Specializing in customer support and risk management services for leading gaming platforms worldwide our teams boast industry-leading response times and expertise. At Playtech Managed Services we prioritize the personal and professional development of our team members offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success and in return we invest our passion in them. We provide a fun creative rewarding and inspiring environment where individuals have the freedom to express themselves.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

Remote Work :

No

Employment Type :

Full-time