Technical Support Manager

Schedule: M-F 8:00 AM - 5:00 PM CT and on-call 24/7

Responsible for the day-to-day supervision of the City Office Technical Support this role you will be responsible for the activities of nine technicians in eight offices across the United States. These technicians serve as the single point of contact for our end user base at each of these locations. While maintaining excellence in service delivery and customer relations you will be integrating with a larger technical team in Kansas City to understand and deploy new technology and provide assistance with any associated projects. Strong writing and communication skills are a must with a background in metric based auditing of services. This person must have a clear ability to facilitate strong relationships within the technical and end user community to include the seven Office Administrators located on-site at each of these locations. Technical savvy and demonstrated leadership are a must to be successful. This position is located in a Kansas City law firm and will need to provide timely accurate and professional service at all times.

Qualifications :

• • 4 year Bachelors Degree preferred
  • 4 Years of Management or relevant experience Required
  • Five years of technical support Required
  • Strong Team Management skills
  • Exceptional Interpersonal Skills
  • Ability to quickly make clear and concise decisions.
  • Ability to lead a large decentralized team ensuring accountability and timeliness of deliverables.
  • Strong Project Management Skills
  • Strong Time Management Skills
  • Ability to travel 30% of the time.
  • Strong written and verbal communication skills
  • Strong sense of professionalism.
  • Prior Law firm experience preferred

Additional Information :

The salary range for this role at the noted RRD location is $85000 - $136000 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education qualifications skills experience certifications proficiency performance shift location and other business needs. Typically roles follow step progressions to a target rate or set increments over time. Depending on the role in addition to the hourly rate of pay the total compensation package may also include a sign-on bonus of $XXXX overtime shift differential call-in and/or stand-by pay. RRDs benefit offerings include medical dental and vision coverage paid time off disability insurance 401(k) with company match life insurance and other voluntary supplemental insurance coverages plus parental leave adoption assistance tuition assistance and employer/partner discounts.

#WLNAT

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer including disability/veterans

Remote Work :

No

Employment Type :

Full-time