Tech Supervisor II (226 Days)

Dallas Independent School District

Job Location:

Dallas, IA - USA

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Supervise Client Support Services Campus Technologists support other Information and Technology Services Departments to ensure campus technology services are completed within established Service Level Agreements.
Dispatch Dallas ISD school technology support resources in accordance with standard operating procedures.
ITIL process management including service request management incident management and problem management.
Remedyforce system management and reporting.
Review the technology services performed at Dallas ISD schools by Campus Technologist and contracted vendor service companies for quality purposes.
Interact with principals and campus administrators to perform campus technology site assessments related to equipment removal documentation relocation and refurbishing.
Recommend technology solutions to campus administrators.
Communicate technical updates to Desktop Support Services staff and other Information Technology Departments as required for campus technology services.
Oversee all phases of district wide campus technology projects from conception to completion.
Assist district testing coordinators with configuration online testing environments.
Performance assessments and coaching of regional campus support staff based on performance metrics and customer service feedback.
Monitor verify and approve payroll documentation for Campus Technology Specialist and Technologist.
Perform other duties as required.

Associates Degree required; Bachelors degree related to Information Technology preferred.
Five years in Information Technology Services Field.
ITIL Certification preferred.
Proficient in analyzing and resolving Microsoft Operating Systems Microsoft Office Suite Apple Chrome and district application software failures.
Proficient in analyzing and resolving technology hardware failures for Dallas ISD customers.
Proficient in performing PC and peripheral installations and documentation.
Customer Service.
Proficient in troubleshooting PC and peripheral LAN and WAN connectivity failures to the appropriate Information and Technology Services Department excellent communication and documentation technical skills.
Excellent communication skills to non-technical district customers.

Watson Candidate Assistant is here to answer questions about working at Dallas ISD.

Required Experience:

Manager

Supervise Client Support Services Campus Technologists support other Information and Technology Services Departments to ensure campus technology services are completed within established Service Level Agreements.Dispatch Dallas ISD school technology support resources in accordance with standard oper...

Supervise Client Support Services Campus Technologists support other Information and Technology Services Departments to ensure campus technology services are completed within established Service Level Agreements.
Dispatch Dallas ISD school technology support resources in accordance with standard operating procedures.
ITIL process management including service request management incident management and problem management.
Remedyforce system management and reporting.
Review the technology services performed at Dallas ISD schools by Campus Technologist and contracted vendor service companies for quality purposes.
Interact with principals and campus administrators to perform campus technology site assessments related to equipment removal documentation relocation and refurbishing.
Recommend technology solutions to campus administrators.
Communicate technical updates to Desktop Support Services staff and other Information Technology Departments as required for campus technology services.
Oversee all phases of district wide campus technology projects from conception to completion.
Assist district testing coordinators with configuration online testing environments.
Performance assessments and coaching of regional campus support staff based on performance metrics and customer service feedback.
Monitor verify and approve payroll documentation for Campus Technology Specialist and Technologist.
Perform other duties as required.

Associates Degree required; Bachelors degree related to Information Technology preferred.
Five years in Information Technology Services Field.
ITIL Certification preferred.
Proficient in analyzing and resolving Microsoft Operating Systems Microsoft Office Suite Apple Chrome and district application software failures.
Proficient in analyzing and resolving technology hardware failures for Dallas ISD customers.
Proficient in performing PC and peripheral installations and documentation.
Customer Service.
Proficient in troubleshooting PC and peripheral LAN and WAN connectivity failures to the appropriate Information and Technology Services Department excellent communication and documentation technical skills.
Excellent communication skills to non-technical district customers.

Watson Candidate Assistant is here to answer questions about working at Dallas ISD.

Required Experience:

Manager