Quality & Risk Administrator (Temporary)

Main objective of this role is help Client Facing Managers to manage Deloittes client relationships on our risk and quality platforms by ensuring all new clients are properly onboarded and that our processes meet the highest standards of quality and risk management. Youll work with our Client Relationship Management (CRM) and Jupiter teams to make sure we follow best practices and protect the business from potential risks.

Jupiter Opportunities & Engagements management

• Assign checks to relevant managers
• Complete conflict checks 
• Update /confirm shareholding information with RIL
• Action conflict check conditions
• Attach compliant documents on opportunity
• Progress opportunity for partner approval
• Complete exception reports for open opportunities older up until 90 days
• Close off completed engagements per instructions
• Engagements continuance (assign checks to relevant managers)
• Progress engagement for approval

DESC

• Send DESC report on request
• Create DESC for conflict check conditions if and when required

Vault

• Follow up with managers for signed ELs and upload on vault
• Archive files/restore
• Always corelate Vault with Phoenix engagements.

Client Acceptance/Client Continuance

• log request for clients to get approved (for all departments)
• Ensure that all necessary documents for client verification are uploaded
• Complete Know Your Client Anti-corruption and Anti Money Laundering checks for all clients
• Once completed they will send check to RIL to review
• create new client on system and update client information
• once created request for service now to verify client
• Perform Know your client procedures by doing research on new and ongoing clients for the purpose of client acceptance and client continuance.
• Monitor and address queries in relation to the client acceptance process including workflow within the CRM (Phoenix) system.
• Create and close customer projects as requested
• Link project codes to dayshape
• Any project change requests changes in work packages billings lines etc
• Plan Audit resources on Dayshape
• Assist with any SAP queries/ Technical issues and log calls

Qualifications :

• National Diploma or Degree 
• Minimum one year experience in a similar role 
• Experience in Compliance will be an added advantage
• Experience in SAP

Additional Information :

Technical Capabilities:

• Solid technical knowledge in specific functional area
• Good  skills in analysis and report writing
• Experience in drafting of final presentations and reports for business
• Fully competent in Microsoft suite and programs relevant to role
• Good understanding of business principles

Behavioural Capabilities:

• Communicates very effectively both in writing and verbally
• Displays good interpersonal and relationship building skills
• Exhibits strong need for development of self and others
• Focus on delivery
• Is highly adaptable
• Demonstrated focus on quality and strong awareness and management of risk
• Ability to solve problems and to make effective decisions

At Deloitte we want everyone to feel they can be themselves and to thrive at workin every country in everything we do every day. We aim to create a workplace where everyone is treated fairly and with respect including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

We actively support the inclusion of people with disabilities and embrace neurodiversity in the workplace. We recognise and value the unique strengths that neurodivergent individuals bring and we are committed to creating an environment where everyone can thrive.

If you require reasonable accommodations in relation to your disability and neurodiverse needs during the recruitment process please let us know. We are happy to make adjustments to suit your individual needs.

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities which may fall reasonably within the ambit of the role profile depending on operational requirements.

Be careful of Recruitment Scams: Fraudsters or employment scammers often pose as legitimate recruiters employers recruitment consultants or job placement firms advertising false job opportunities through email text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information.

To help you look out for potential recruitment scams here are some Red Flags:

• Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks job training or supplies.
• Requests for Personal Information: Be wary if you are asked for sensitive personal information especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g. government issued numbers or identity documents passports or passport numbers bank account statements or numbers parents data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process.
• Unprofessional Communication: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand.

If youre unsure make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email.

Remote Work :

No

Employment Type :

Contract