Customer Service Representative

Build your Career with an Industry LeaderAs the global leader of premium labels MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team you can truly make a deliver the worldclass service MCC is known Customer Service team plays a critical role in supporting our customers coordinating their orders and ensuring they receive the information they need quickly accurately and professionally. Youll work closely with multiple departments develop deep product and customer knowledge and help keep our operations running you enjoy solving problems staying organized and creating positive experiences for others this is an opportunity to build a strong career in a growing hightech manufacturing environment. Why Youll Love Working at MCCCompetitive payFull benefits package: medical dental vision disability life insurance and 401(k)Paid holidays including New Years Memorial Day July 4th Labor Day Thanksgiving the day after Thanksgiving Christmas Eve Christmas Day and two floating holidaysGrowth opportunities within Customer Service Quality Operations or Account ManagementA team culture built on collaboration support and continuous improvement What Youll DoDeliver Outstanding Customer ServiceServe as the primary point of contact for assigned customers ensuring they receive accurate timely information about their purchase orders and each order from entry through shipment partnering closely with internal teams to ensure everything moves through the process customer needs and look beyond the immediate question to understand the bigger picture and provide the best possible proactivelyproviding updates resolving issues quickly and helping customers anticipate next a strong understanding of MCCs products manufacturing processes systems and service Collaboration Across the PlantWork closely with Operations Planning Quality Sales and other teams to keep orders on track and customers to a positive team environment and assist teammates as needed to meet plant differing perspectives and adapt your communication and approach to support productive teamwork. Key Performance ExpectationsAccuracy: Correct and complete entry of orders and : Efficient processing of order volumes within expected : Prompt execution of all order and release activities to ensure customer expectations are met.#LI-SD1