Service Manager

Company Overview:

Allied Universal North Americas leading security and facility services company offers rewarding careers that provide you a sense of purpose. While working in a dynamic welcoming and collaborative workplace you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Lead Security Operations in Omaha

Step into a leadership role where your decisions directly impact safety performance and client satisfaction. As a Service Manager with Allied Universal in Omaha you wont just manage operationsyoull drive them. From leading your team on the ground to building strong client relationships this role puts you at the center of everything that keeps our sites running smoothly and securely.

If youre someone who thrives in a fast-paced environment knows how to lead people and takes pride in delivering resultsthis is your opportunity to take ownership and make a real impact.

What Makes This Role Stand Out

• $52000 Annual Salary (Full-Time)
• Based in Omaha NE
• Lead teams influence outcomes and grow your career in a stable high-demand industry
• Use modern tools (AI scheduling & reporting systems) to run smarter more efficient operations

Why This Role Matters

• You are the connection between the client and your teamwhen you perform well everything runs better
• You help reduce overtime improve team performance and keep operations profitable
• You create a work environment where officers feel supported and clients feel secure

Real example: Think of this role like running a busy restaurantyoure managing staff schedules keeping customers happy solving problems on the fly and making sure everything stays profitable. The difference here Youre doing it in a security environment where safety is the priority.

What Youll Be Trusted To Do

• Lead coach and manage supervisors and security officers
• Own scheduling payroll and performance management
• Build strong client relationships and handle escalations professionally
• Monitor operations using reporting tools to improve efficiency and reduce overtime
• Ensure all safety training and compliance standards are consistently met

What You Need to Bring

• Experience leading teams in a fast-paced environment (security operations or service industry)
• One of the following:
  • Bachelors degree 2 years leadership experience
  • Associates degree 3 years leadership experience
  • High school diploma 5 years leadership experience
• Valid drivers license
• Ability to manage people solve problems and stay organized under pressure

The Bottom Line

This is a hands-on leadership role where youll be expected to think act and lead like an owner. If youre ready to take control of operations develop a strong team and deliver results that matterthis is where you do it.

RESPONSIBILITIES:

Caring Leadership Client Engagement and Operational Oversight:

• Ensure all security protocols and standards are consistently upheld; operate independently to manage frontline supervisors and security officers meeting client-specific contractual hours while proactively minimizing unbilled overtime
• Recruit train schedule and manage supervisors and officers; execute payroll performance evaluations and employee relations to build high-performing engaged security teams
• Serve as the primary point of contact for clients ensuring high-quality service that enhances the protection of people and property
• Leverage Allied Universals AI technology and Business Intelligence platforms to track metrics optimize employee schedules and reduce non-billed overtime to achieve operational efficiency productivity revenue growth cash collections and profitability

Safety and Compliance:

• Respond to escalated issues professionally coordinating with clients and internal teams
• Maintain training safety and operational standards while managing uniforms equipment and supplies

QUALIFICATIONS (MUST HAVE):

• Must possess one of the following:
• Bachelors degree in criminal justice business or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization
• Associates degree in criminal justice business or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization
• High school diploma or equivalent with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Valid drivers license if driving a company vehicle or personal vehicle while conducting business
• Minimum of two (2) years of experience in business operations security management or supervising teams in a fast-paced environment.
• Experience in leading development and retaining a diverse team while building positive client relationships
• Knowledge of emergency preparedness physical security protocols risk assessments and law enforcement coordination
• Skilled In managing a large and dispersed team that fosters teamwork Innovation agility client relations and achieving desired results
• Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
• Proven ability to evaluate situations make sound independent decisions and resolve conflicts in an efficient manner
• Proficiency in web-based applications and computer systems including Microsoft Office
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence
• Excellent oral and written communication skills
• Knowledge of safety protocols and delivery service
• Experience with (BI) Business Intelligence tools for metrics analysis reporting automation and presentations

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Professional articulate and able to use good independent judgment and discretion
• Experience managing a dispersed workforce in a multi-location operation
• Law enforcement military and/or contract or proprietary security services or facility management experience
• American Society of Industrial Security (ASIS) International Certified Protection Professional (CPP) certification
• Previous payroll billing and scheduling experience
• Aptitude with security systems; CCTV Access Control and badge administration
• Graduate of certified public safety academy (e.g. Law Enforcement Firefighter/Paramedic Corrections Officer)

BENEFITS:

• Medical dental vision basic life AD&D retirement plan and disability insurance
• Eight paid holidays annually five sick days and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity age color religion sex sexual orientation gender identity national origin genetic information disability protected veteran status or relationship/association with a protected veteran or any other basis or characteristic protected by law. For more information:

If you have difficulty using the online system and require an alternate method to apply or require an accommodation please contact our local Human Resources department. To find an office near you please visit: ID