General Manager, Senior Home Care

General Manager Senior Home Care

Visiting Angels Central Ohio Clintonville core office Westerville satellite office Full-time On-site

Company Description

Visiting Angels Central Ohio is a respected award-winning home care organization serving families across the only two Visiting Angels territories in Central Ohio. With a core office in Clintonville and a satellite office in Westerville we are committed to delivering compassionate dependable high-quality non-medical home care that helps seniors remain safe comfortable and independent at home.

Position Summary

Visiting Angels Central Ohio is seeking a strong General Manager Senior Home Care to serve as the day-to-day operating leader of our business across both territories. This is a hands-on leadership role for someone who is equally strong with people and operations; someone who can build structure create accountability solve problems quickly coach a team and help drive a high-performing dependable operation.

The General Manager will oversee the core operating functions that drive growth service quality client satisfaction caregiver satisfaction and retention. This includes caregiver recruiting and hiring onboarding and training caregiver engagement and retention client intake and conversion scheduling and matching compliance documentation service recovery and team accountability.

This is not simply an administrative role. It is a true leadership opportunity for someone who wants to make a visible impact on the lives of clients families caregivers and the overall health of the business.

Key Responsibilities

Lead day-to-day operations across the Clintonville and Westerville offices

Create alignment accountability and consistency across both territories

Oversee caregiver recruiting hiring onboarding and retention

Strengthen client intake lead conversion and overall service experience

Improve scheduling match quality and service reliability

Ensure strong compliance documentation and operational readiness

Coach mentor and develop team members while reinforcing high standards

Step in operationally when needed to remove bottlenecks and protect performance

Help drive strong KPI performance across growth retention service and execution

Qualifications

Proven leadership experience in a fast-moving people-intensive service environment

Strong operational management experience with accountability for people process and performance

Ability to coach and develop a team while also stepping into operational details when needed

Strong communication judgment organizational discipline and problem-solving skills

Ability to remain calm under pressure and manage multiple priorities professionally

Experience in home care home health hospice senior living healthcare staffing or a related service business preferred

LPN or RN background preferred but not required

Reliable transportation and ability to work across Clintonville and Westerville as needed

Why Join Us

Apply

If you are a strong people and operations leader who wants to help build a more disciplined dependable and high-performing senior home care business we encourage you to apply.