FCM Business Travel Consultant ENDEES

About FCM

FCM is more than a global travel management company with 24/7 support in 100 countries. Were a movement6500 changemakers travel experts and performance drivers redefining corporate travel. We dont just keep the worlds biggest companies movingwe make it smoother smarter and bolder.

Certified as a Great Place to Work and fuelled by an alternative mindset we embrace change challenge convention and do things differently. This is FCM - where different happens.

About the Role

As FCMs newest Business Travel Consultant you will be at the heart of our client relationships delivering exceptional service and ensuring the successful fulfilment of corporate travel programmes. Acting as a key conduit between clients travellers and the business youll be responsible for providing consistent proactive and world-class service.

Working closely with your Team Manager and wider team youll demonstrate strong operational capability outstanding customer focus and a commitment to exceeding client expectations through sound travel management practices.

About You

You are an experienced travel professional with a passion for corporate travel and a think different mindset. You consistently look ahead anticipate client needs and take proactive steps to improve efficiencies and service delivery.

You thrive in a fast-paced environment bring energy and positivity to every challenge and enjoy collaborating with both internal and external stakeholders - while also being confident working independently when required.

Key Responsibilities

• Deliver exceptional proactive customer service to FCM clients and travellers
• Manage and fulfil complex business travel bookings with a high degree of accuracy and care
• Maintain strong relationships with clients suppliers and internal stakeholders
• Demonstrate advanced knowledge of GDS systems and corporate travel processes
• Advocate FCM and clientpreferred supplier programmes
• Identify address and reduce service failures
• Meet and exceed client SLAs KPIs and productivity targets
• Act as a brand ambassador for FCM and contribute positively to team culture

Key Qualifications & Experience

• Minimum 2 years experience as a travel consultant (essential)
• GDS experience Amadeus (essential)
• Strong industry travel and fares knowledge
• Customer-focused with excellent service ethics
• Detail-oriented with strong multitasking and time management skills
• Positive open-minded attitude with a willingness to adapt

Whats in It for You

• Exclusive Travel Discounts: Access to industry rates and discounts through Flight Centre Travel Group
• Career Development: Clear global career pathways across 30 brands in over 20 countries with ongoing training and support
• Vibrant Culture & IndustryRenowned Social Events: Monthly awards global conferences EOFY celebrations and more
• Active Hour: One dedicated hour per week for fitness or personal wellness
• Comprehensive Health Cash Plan: Reimbursement for dental optical chiropractic and other medical services
• Health & Wellbeing Challenges: Monthly initiatives to keep you motivated and engaged
• Financial Wellbeing Support: Mortgage advice regulated financial guidance and money coaching
• And Much More: Companymatched charitable donations an excellent pension scheme share options EV scheme and salary sacrifice benefits

Our Commitment

Our number one philosophy is Our People. Flight Centre Travel Group is committed to providing an environment of equality respect dignity and opportunity for all. We proudly foster an inclusive and supportive workplace that reflects the diversity of our society.

We welcome accommodation requests to make our hiring and onboarding process as accessible as possible. Please contact our Recruitment Team at if you require any adjustments.