Resource Center Manager

ABOUT GREYSTAR

Greystar is a leading fully integrated global real estate platform offering expertise in property management investment management development and construction services in institutional-quality rental housing. Headquartered in Charleston South Carolina Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America Europe South America and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States managing overunits/beds globally. Across its platforms Greystar has nearly $79 billion of assets under management including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more visit .

JOB DESCRIPTION SUMMARY

JOB DESCRIPTION

Essential Responsibilities:

• Manages and supports implementation of strategies programs and initiatives that drive operational excellence and standardization by creating and defining processes procedures tools policies communication and metrics and managing compliance with the Companys operating policies and procedures.
• Provides input into operating policies and procedures that promote best practices and standardization across the Companys real estate portfolio and assists in developing and implementing training tools and systems that ensures the integration of best practices into the operation of the centralized Resource Center.
• Supports and manages work activities and acts as the key point of contact with various departments and team members and others as needed to successfully onboard communities to the new platform as required to ensure assigned tasks are completed.
• Oversees operational success by ensuring that onboarded and optimized communities to the Resource Center are fully functional with Resource Center platforms.
• Supports and manages the daily tasks of direct reports to ensure operational excellence and customer satisfaction.
• Ensures Companys set KPIs are met and/or exceeded through regular tracking of property level metrics.
• Communicates with and supports the onsite leaders business managers and other support groups to resolve service and performance level issues provide input for process improvement and support strategic initiatives that enhance the products services and overall effectiveness of real estate operations.
• Completes various human resources financial administrative and other reports and analysis and performs other duties as assigned or as necessary.

Knowledge Skills Abilities:

• Demonstrated ability to read write and communicate effectively to comprehend and complete legal documentsand answer questions about the propertys financial operation.
• Demonstrated proficiency in Internet word processing spreadsheet and database management programs in orderto complete required reports and employment documents. Experience in using the Companys propertymanagement applications (Yardi Entrata Workday) is preferred.
• Demonstrated mathematical skills necessary to add subtract multiply and divide numbers decimals and fractionsand calculate percentages in order to validate and calculate payment information.
• Demonstrated understanding of multifamily property operations and in particular of lease terms and lease enforcementincluding collections.
• Employment history that demonstrates the application of multifamily property management accounting and customer servicebackground sufficient to assist in managing the day-to-day operation of multiple apartment communities resolve customercomplaints and issues and complete financial records documents and reports.
• College degree in related field and/or equivalent combination of education and experience is preferred.
• Minimum of three years of property management or other related experience preferred.

Preferred Leadership & Operational Experience:

• 3 years of progressive leadership experience in multifamily operations community management or similar high-volume environments.
• Proven ability to lead coach and develop high-performing teams with experience driving accountability and engagement.
• Strong data acumen with a track record of driving performance through KPIs and operational metrics.
• Demonstrated ability to bring structure and consistency through process improvement and standardization.

Physical Demands:

• Incumbents must be able to view computer screens mobile devices and other electronic equipment for extendedperiods of time where visual strain may result.
• Incumbents must be able to push pull lift carry or maneuver weights of up to ten (10) pounds independently andtwenty-five (25) pounds with assistance.
• Incumbents may be required to perform physical actions such as bending stooping crawling and work in otherpositions necessary to accomplish the installation of computer systems and equipment.
• Rare or occasional travel may be required to attend business meetings training programs or other situationsnecessary for the accomplishment of some or all of the daily responsibilities of this position.

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Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements prior experience current skills and geographical location.

• Corporate Positions:Inaddition to the base salary this role may be eligible to participateina quarterly or annual bonus program based onindividual and company performance.

• Onsite Property Positions:Inaddition to the base salary this role may be eligible to participatein weekly monthly and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical Dental Vision and Disability & Lifeinsurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.

• Generous Paid Time off. All new hires start with 15 days of vacation 4 personal days 10 sick days and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.

• For onsite team members onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.

• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).

• 401(k) with Company Match up to 6% of pay after 6 months of service.

• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10000 (includes adoption or surrogacy).

• Employee Assistance Program.

• Critical Illness Accident HospitalIndemnity PetInsurance and Legal Plans.

• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles compensation and benefits may vary from the listedinformation above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging and all communication will come from official Greystar email addresses (@). If you receive suspicious requests please report them immediately to