Graduate Student Engagement & Events Manager

Masters degree Preferred proficiency in tools such as 12Twenty Slate NovoEd chatbots and/or CampusReel a plus

• Demonstrated ability to analyze data and trends and create actionable solutions and strategies.
• High personal standard of customer service professionalism and maturity.

Bachelors degree a must with 3 years of related experience required.

Working knowledge of orientation onboarding and events in a university environment

Strong project management skills and attention to detail

Tech savvy multi-media skill-set a must;

Experience planning events and creating communication and content preferred

Ability to use initiative and discretion in dealing with new students during the student lifecycle

High personal standard of customer service professionalism and maturity required

Strong interpersonal skills to work effectively and diplomatically with graduate level students

Excellent verbal and written communication skills; ability to make group presentations and influence others

Ability to make independent decisions problem solve and take appropriate action

Experience interacting with individuals from various social cultural economic and educational backgrounds

Ability to think creatively and bring new ideas to the forefront.

Position may also assume other duties as assigned

N/A

Position Announcement Graduate Student Outreach and Events Manager

Georgia State University one of the worlds leading academic institutions and nationally recognized for its innovation in student success invites nominations and applications for the position of Graduate Student Outreach and Events Manager at the J. Mack Robinson College of Business. Robinson is focused on reimagining innovation with a mission to prepare people from all backgrounds to lead innovate and grow their potential to advance in business and society. The Graduate Recruitment & Student Services Office is located at the Georgia State University - Buckhead Campus.

The Graduate Student Outreach & Engagement Manager will play an integral role in supporting a growing graduate business student community (1600 strong) across the portfolio of 15 graduate programs. The diversity of programs enables Robinson to offer one of the largest and most dynamic portfolios of any business school in the U.S.

Reporting to the Associate Director of Admissions and Operations this position will be part of a team supporting the graduate student lifecycle with a focus on operations yield onboarding communications outreach student support and reporting. Located in our Buckhead Atlanta Campus the Graduate Student Outreach and Events Manager will join a team of high-performing forward thinking higher education professionals who work collaboratively to guide and support students from first interest through graduation.

Major responsibilities:

Yield and Onboarding: Develop and coordinate multiple in-person and live virtual orientation events each year to yield and onboard new graduate students. Serve as primary point of contact for new students. Conduct regular outreach to new students regarding onboarding next steps and connect students with appropriate campus stakeholders.

Culture and Community Event Support: Coordinate and support student engagement initiatives through: budget management event registration tracking and promotion venue choice contract facilitation food and beverage invoicing promotional item orders etc.

Communication Outreach and Content Creation: Create maintain and deliver communication outreach and content (utilizing multimedia techniques) for various stages of the student lifecycle utilizing tools such as 12Twenty Slate NovoEd CampusReel AI Chatbot etc.

Cross-functional collaboration: Collaborate with various departments faculty and staff to create a seamless integrated and holistic yield onboarding and student engagement experience. Work across departments to maintain yield and onboarding portals with current information and resources for admitted and deposited students and organize onboarding events

Relationships building and stakeholder management: Establish and maintain effective working relationships with students faculty staff campus departments and vendors. Leverage relationships to support a successful yield and onboarding of new students

Reporting and Operations: Develop administer and analyze evaluations/questionnaires and prepare reports for various stakeholders. Manage and regularly update team event calendar. Identify new ways to simplify systemize and streamline efforts across the team.

Work Schedule : This position requires regular on campus in person availability to support the student population. This role is required to work a few Saturday events throughout the year with scheduling flexibility provided as appropriate.

To be fully considered for this position all candidates must submit the following at the time of submission:

• A complete and accurate GSU application

• Resume

• Cover Letter

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