Customer Service Representative

Customer Service Representative Benefit Plans & Claims Processing
Opening created by internal promotion come grow with us!
Are you the kind of person who can turn a benefits question into a clear confident answer Do you thrive on the phone and take pride in precision If so wed like to meet you.
Were adding a Customer Service Representative to our team following a recent internal promotion -- proof that growth and advancement are real here!

What Youll Do

• Deliver exceptional high-touch phone support to participants enrolled in tax-advantaged benefit plans
• Educate members on Flexible Spending Accounts (FSAs) Health Reimbursement Arrangements (HRAs) and Independent Coverage HRAs (ICHRAs)plan guidelines and eligibility requirements
• Accurately screen review and enter claims in accordance with plan documents and IRS regulations
• Troubleshoot issues resolve discrepancies and ensure timely claim processing
• Maintain meticulous documentation and data integrity

• Proven ability to provide a high level of customer service
• Strong phone presence with clear professional communication skills
• Demonstrate strong attention to detail and demonstrate a high level of accuracy in work
• Possess proficient data entry and keyboarding skills
• Previous experience in a claims or insurance environment is a plus

• Direct impact on participants navigating important healthcare and financial benefits
• Exposure to tax-advantaged benefit plans (FSAs HRAs ICHRAs)
• Comprehensive and layered paid training program that provides the tools and hands on resources for success in this role
• Clear path for advancementthis opening exists because someone was promoted
• Collaborative team environment focused on service excellence

If youre service-driven process-oriented and ready to grow within a stable and specialized industry we want to connect.

Apply today and take the next step in your customer service career! this role sounds like a fit wed love to hear from you. Apply now.

Diversified Benefit Services Terms and Conditions:

1. Diversified Benefits Services uses SMS in efforts to contact candidates in a timely manner in order to request more information or keep candidate informed regarding the status of their application.

2. You can cancel the SMS service at any time. Just text STOP to the short code. After you send the SMS message STOP to us we will send you an SMS message to confirm that you have been unsubscribed. After this you will no longer receive SMS messages from us. If you want to join again just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance or you can get help directly at

4. Carriers are not liable for delayed or undelivered messages.

5. As always message and data rates may apply for any messages sent to you from us and to us from you. You will receive occasionally. If you have any questions about your text plan or data plan it is best to contact your wireless provider.

6. If you have any questions regarding privacy please read our privacy policy below.

Privacy Policy: We collect your mobile number and related opt-in data for the delivery of SMS messages. Your mobile opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.