Technical Support Engineer

Sensormatic Solutions is a global leader in smart solutions for the retail sector. It helps brands and retailers make more accurate decisions using advanced technology and real-time data on inventory customer behavior and store operations.

With a strong focus on innovation security and efficiency Sensormatic drives more seamless secure and personalized shopping experiences accompanying merchants in their digital transformation on a global scale.

What will be your role

This position is responsible for providing Technical support for our customers at Sensormatic installed at their sites across distinct countries in EMEA. The position will be part of a Tech Support Team responding to case management and remote support of technicians providing on-site assistance to open cases along with visiting customers premises if needed.

This role also includes ownership of incident triage incident resolution SLA achievement and improvement of customer experience. A closed loop process is followed for providing customers with a timely resolution to incidents and status updates on their service requests within the committed SLAs.

What will your responsibilities be

• Ticket management of incident cases from the customer and provide them with feedback of the status of the Tickets.
• Troubleshooting on raised cases.
• Running remote proactive/preventive maintenance routines.
• Provide technical assistance to field technicians on security products via phone email or messaging system.

What profile do we need

• Bachelor of Science in Computer Information Systems or equivalent.
• Minimum 3 years in a customer facing technical support environment with experience required in all or most of these technologies: RFIDCCTV Traffic analytics EAS Networking. Experience in CCTV (IP) and/or Networking.
• Intermediate level English. Other languages will be a plus.
• Good communication customer orientation and autonomy in daily work.

What do we offer

Johnson Control offers an interesting remuneration package according to your qualifications and experience. You will be able to enjoy an attractive package of social benefits such as life and accident insurance and the possibility of opting for Flexible Remuneration.

In addition to our salary policy job stability continuous training the possibility of professional development and an excellent working environment are part of our employee benefits package.

By working with us you will be part of a global company which embraces diversity rewards a job well done and inspires people to achieve their an environment that is constantly evolving we will lay the foundations for you to develop a career path that is as unique as you are. As a member of our team you will have the opportunity to make a difference. The world is waiting for you and so are we.

Who are we

At Johnson Controls we transform the environments where people live work learn and play. From optimizing building performance to improving safety and comfort we drive the outcomes that matter most. Dedicated to protecting the environment we deliver on our promise in industries such as healthcare education data centers and manufacturing. With a global team of 105000 experts in more than 150 countries and more than 130 years of innovation we are committed to our customers mission.

Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry including Tyco York Sensormatic Solutions Metasys Ruskin Titus Frick Penn Sabroe Simplex Ansul and Grinnell.

For more information visit

This announcement is written with impartiality and non-discrimination based on gender race ideology or any other reason in mind. Specifically it takes into account respect for the laws in force on gender equality between women and men (Law 3/2007). The company is committed to equal opportunities in accordance with its policies and standards of conduct.

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