Client Care Representative | Clinical Administration Toowoomba

Love interacting with people and providing 5-star client service

Have an eye for detail and enjoy keeping essential admin processes running smoothly

Want to make a difference in peoples lives and work in a role with purpose and potential

We have an exciting opportunity for a dedicated and hands-on Client Care/Admin professional at our hearing clinic in Toowoomba located in the Medici Medical Centre.

You will play an important role within our business providing exceptional service to our clientele and helping them manage their hearing health in this diverse client facing role. Full training and ongoing support provided.

This is a permanent full-time role working Monday to Friday 8:30am to 4:30 pm.

Were seeking someone who is eager to grow with us and build a long-term career.

Who are we

Neurosensory is a complete hearing health care company with 24 clinics in Queensland New South Wales Victoria and Tasmania. We offer an advanced range of diagnostic services and tailored hearing solutions. We believe in enriching peoples lives by improving how they interact with the world around them.

We are proud to be part of Sonova the leading manufacturer of innovative hearing care solutions present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves they create a life without limitation through the sense of hearing. Join our mission and become part of our team!

What will you be doing

As a Client Care Representative you will provide an exceptional level of service to our clients and play an integral role in the day-to-day functions of the clinic. Youll be working as part of a fun and professional team dedicated to enriching the lives of our clients. Your responsibilities will include:

• Managing the appointment schedule for our audiologists including setting and rescheduling appointments for our clients

• Greeting clients at the clinic and updating client records

• Assisting with client and doctor enquiries

• Answering clinic phone calls and emails

• Providing basic troubleshooting and servicing for hearing devices

• Accurate billing of appointments

• Other general office duties

What do you need to be successful in this role

• A passion for delivering an amazing client experience

• Excellent verbal and written communication skills and lots of patience

• Demonstrated experience working within a team environment

• Demonstrated judgement and advanced skills in the delivery of administrative services

• Excellent computer skills

• A warm collaborative can-do attitude

• Excellent problem solving skills

Why work with us

• Competitive remuneration package

• Salary packaging options

• Paid parental leave

• Paid Birthday Leave

• Generous employee discounts on Sonova Products for yourself and your family

• Ongoing training and support to help you grow and excel in your career

• Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub

• Online Wellbeing Centre & Employee Assistance Program (EAP)

• Access to the LinkedIn Learning Platform

• A values driven and people-centered culture

• Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry

• A genuinely rewarding role with purpose and meaning

Sounds interesting

If you feel that this opportunity is right for you we would love to hear from you!

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