Senior System Analyst

We are looking for a Senior System Analyst:

Tech Level: Senior

Language Proficiency: Upper-Intermediate

Employment type: Full time

Candidate Location: Poland is preferable Europe Kazakhstan possible

Working Time Zone: CET

Start: asap

Planned Work Duration: 3-4 months

Customer Description:

A global mobility and urban services platform that allows users to book rides or other services and negotiate fares directly with service providers.

The platform offers a variety of services including ride-hailing intercity travel delivery and task assistance operating in multiple cities across various countries and serving a large global user base.

Project Description:

The project focuses on optimizing support processes and automation within a large-scale service platform.

The specialist will gather requirements design workflows and SLAs collaborate with engineering and product teams and ensure measurable impact through data-driven improvements.

Soft Skills:

Highly proactive with the ability to independently identify stakeholders and drive tasks to completion

Stakeholder management comfortable interacting with various stakeholders from senior developers to product managers.

Curious mindset challenges existing processes and looks for continuous improvement.

Strong communication able to have project-related conversations with product managers and other team members.

Strong time management organization and reliability

Hard Skills / Must Have:

3 years of experience as a Business or System Analyst or in a similar role

Experience with support or incident management systems

Strong process mapping requirements analysis and documentation skills

Good technical understanding of integrations including APIs and workflows

Responsibilities and Tasks:

Analyze and improve support processes including verification first-line support and incident management

Collect and document requirements and translate them into system specifications and user stories

Design and optimize automation flows SLAs and escalation rules

Collaborate with engineers product managers and support teams to deliver effective solutions

Track KPIs and ensure automation delivers measurable impact

Technology Stack: System Analysis

Interview stages:

English check (15 minutes)

internal technical interview (1-15hour)

client interview (1 hour)

client interview cultural fit (45 minutes)

Ready to Join
We look forward to receiving your application and welcoming you to our team!