Givaudan Careers Demand Manager

Join us and celebrate the beauty of human experience. Create for happier healthier lives with love for nature. Together with creativity and imagination we deliver food innovations craft inspired fragrances and develop beauty and wellbeing solutions. Theres much to learn and many to learn from with more than 17000 employees around the world to explore ideas and ambitions with.
In China our mission started more than 30 years ago. We built our success with high-quality products high ethical standards and humility. Now from one our 14 innovative locations across the country every day your passion your expertise and your commitment to excellence will shape our future making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

As a Demand Manager in our Taste & Wellbing Division you will report to the Supply Chain Manager and manage the Customer Care Team and processes in the market. You will also need to ensure implementation of global Customer Care strategy and best practices to ensure and exceed customer satisfaction in the most efficient and cost-effective way. Furthermore you will need to liaise on a regular basis with the Customer Care Solution Owner.

Sounds interesting It could be your perfect opportunity to build and grow a focus category bringing the entrepreneur within you to action.

You will:

Strategy design and execution

• Contribute to and implement Customer Care strategy aligned with the Operations Roadmap

Project management

• Continuously identify opportunities for improvements in Customer Care
• Lead or participate in projects when relevant and/or allocate resources

Subject matter expertise

• Lead and manage the local Customer care team
• Ensure implementation of global guidelines for sales order management including pricing
• Support the Customer Care team for escalation of problem resolution complaints inquiries and prioritization issues together with the Customer Care Support Office and Control Tower
• Monitor performance and workload to maintain balance in the department
• Monitor customer service levels in close collaboration with the supply chain sales and other departments
• Collaborate with demand planning on information relating to planning and inventory position
• Validate and ensure implementation of global and local customer contracts including consignment inventory agreements and Free Trade Agreements while adhering to global guidelines
• Develop and manage annual budget where required
• Manage order process to meet or exceed sales targets and financial goals
• Propose and drive processes and organization optimization for more efficiency and reduced cost
• Update and maintain ISO documentation where necessary
• Monitor Customer Care KPIs for the team and the individual level
• Own Visual Performance Management for Customer Care and ensure performance improvement
• Ensure Customer Forecast input for the Demand Planning tool
• Monitor the New Customer/product processes
• Actively work with the team on customer intimacy and delivering superior customer experience
• Collaborate with planning on information relating to demand planning and stock positions
• Actively participate in demand planning meetings
• Participate in Customer visits and presentations when required

People management

• Recruit train coach and performance manage the Customer Care and DP team
• Identify high profiles within the Customer Care and DP Team

Requirements:

• Bachelors degree in business administration or relevant field.
• A minimum of 5 years of proven experience in leader position.
• Proficiency in Microsoft Office SAP and BI experience is a must.
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.

#LI-Onsite

At Givaudan you contribute to delightful taste and scent experiences that touch peoples lives.
You work within an inspiring teamwork culture where you can thrive collaborate and learn from other talented and passionate people across disciplines regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.