Digital Operations Intern

Vilvoorde - Belgium

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description Summary

Are you a curious and creative individual with a problem-solving mindset Do you have a passion for technology and a desire to learn and grow continuously Then this opportunity as an Intern in Digital at Novartis BeLux is the one you have been looking for!
As a Digital Operations Intern youll help run and improve our HCP (Health Care Professionals) portal one of the key digital touchpoints for healthcare professionals in Belgium. Youll work at the intersection of execution analysis and continuous improvement: coordinating requests supporting content and configuration updates and using analytics to spot opportunities to optimize performance and user experience. You will also build your automation skills develop your ability to influence and think strategically and learn how to work across domains and functions.
This is a hands-on internship where youll be trusted with real responsibility empowered to drive your own deliverables and supported by a Digital Manager who will coach you along the way.

Job Description

Key Responsibilities

Support the operational back-end for the HCP portal.
- Coordinate and track incoming portal requests.
- Support content updates page requests and minor configuration changes.
- Act as a liaison with the webmaster IT external digital agency(s)
- Run a basic pre-release QA checklist (links key pages formatting tracking presence) and document results for review.
- Log defects escalate risks and support re-testing after fixes with final go/no-go approval retained by the Digital Manager.
- Maintain clear documentation of requests status and outcomes.
Support digital analytics and continuous optimization

Support digital process improvement and documentation

Digital governance/compliance operational support.
- Maintain governance evidence (approvals release notes documentation) in the agreed repository to support audit readiness.
- Track required training and access requests for relevant tools and follow up with stakeholders until completion/closure.

What We Ask

Currently enrolled in (or recent graduate of):
- Digital / Business / Marketing / IT / Data-related degree
Strong operational mindset:
- Hands-On & Proactive
- Organized
- DetailOriented
- Comfortable with structured operational work and follow-through
Analytical curiosity:
- You like understanding why something performs the way it does
Ability to solve complex problems using technology in innovative ways.
Fluent in English
Knowledge of Drupal 10 (Preferred)
You are available for a minimum of 3 months and ideally for 6 months

What Youll Learn

How a global digital platform is operated locally - from intake and prioritization to release and ongoing optimization
How to deliver digital updates in a regulated environment balancing speed quality and compliance
The end-to-end lifecycle of digital operations: request delivery QA measurement optimization
Practical experience coordinating with cross-functional stakeholders (business IT webmaster agency)
How to translate basic analytics into clear actionable recommendations for improvement
A structured internship experience where you will be trusted with responsibility empowered to achieve your goals and supported to unlock your potential

Skills Desired

Advertising Campaigns Alteryx Analytical Thinking Brand Awareness Business Networking Curiosity Digital Marketing Marketing Communications Marketing Plans Marketing Strategy Media Campaigns Process Documentation Statistical Analysis Strategic Marketing

Required Experience:

Intern

Job Description SummaryAre you a curious and creative individual with a problem-solving mindset Do you have a passion for technology and a desire to learn and grow continuously Then this opportunity as an Intern in Digital at Novartis BeLux is the one you have been looking for!As a Digital Operation...