Customer Service Manager

Posting End Date:06/10/2025

Work Place Flexibility: Hybrid

Legal Entity:Entergy Texas Inc.-GTX

***This position may be filled as Customer Service Manager I or IIdepending onthe identified candidates qualifications.***

Job Summary Purpose

Responsible for managing portfolio of assigned commercial accounts and maintaining relationships with governmental officials & key constituents; overall responsibility for improving customer service in geographic service territory that includes troubleshooting recognizing opportunities and creating winning solutions to both customer and company. Bilingual (Spanish & English) preferred but not required.

Job Duties and Responsibilities

• Responsible for developing and implementing account plans for Entergys managed portfolio of identified critical Large Commercial and Small Industrial customers and large metro Governmental accounts including rate analysis.
• Resolve managed portfolio of customer issues/concerns relative to sales and service reliability
• Negotiate and coordinate service and contract activities associated with new and expanding critical commercial & small industrial customers
• Coordinate managed account customer service activities associated with Billing Engineering Construction Power Quality and interact with the Entergy Business Center.
• Develop and maintain targeted relationships with political and key community constituents influential civic associations and small business leaders in large metropolitan municipal markets in the region.
• Manage Municipal franchises within the region including community development local area economic dev. & strategic marketing plans.
• Resolve escalated customer issues from regulators executive complaints phone center media etc. working with Customer Service Support group.
• Responsible for media response communications and other public facing communications within the region.
• Support local media relations
• Interact with Business & Economic Development group on municipal & co-op investment opportunities.

Minimum education and experience required of the position

CSM I- Bachelors degree and minimum 1 years of experience in customer service engineering or operations OR in lieu of degree minimum 5 years of experience in customer service engineering or operations is required.

CSM II -Bachelors degree and minimum 3 years of experience in customer service engineering or operations OR in lieu of degree minimum 7 years of experience in customer service engineering or operations is required.

Minimum Knowledge Skills and Abilities

• Excellent communication and presentation skills with media & public speaking experience; Self-starter change agent with strong project management ability. Strong organizational agility with the ability to delegate work and maintain focus on external role for the region. Must possess a strong technical understanding of operations service requirements regulatory regulations company policies; Requires after hours & weekend availability during normal operations and extended support during storm events.

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Primary Location: Texas-DaytonTexas : Dayton
Texas : Winnie
Job Function: Professional
FLSA Status: Professional
Relocation Option: Level II
Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Req ID: 122747
Travel Percentage:Up to 25%

An Equal Opportunity Employer Minority/Female/Disability/Vets. Please click here to view the EEI page or see statements below.

EEO Statement:The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex gender sexual orientation gender identity or expression national origin age disability genetic information marital status amnesty or status as a protected veteran in accordance with applicable federal state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including but not limited to recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race color religion sex gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility:Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant employee or third party on his or her you are an individual with a disability and you are in need of an accommodation for the recruiting process please clickhereand provide your name contact number the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities:As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement:The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the Companys legal duty to furnish information. 41 CFR 60-1.35(c).Equal OpportunityandPay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision ()

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.