Housekeeping Trainer

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties wellness and lifestyle facilities.

Today the Group owns operates and manages 100 hotels under our family of five brands: Shangri-La Hotels & Resorts Shangri-La Signatures Kerry Hotels JEN by Shangri-La and Traders.

Luxury 5-Star Hotel in Hong Kong Island Shangri-La

About the Role

As a Housekeeping Trainer you will deliver classroom and onthejob training to Housekeeping team members working closely with leaders to enhance service quality productivity and operational effectiveness.

Key Responsibilities

• Conduct structured orientation classroom and onthejob training for Housekeeping colleagues ensuring alignment with hotel standards and brand requirements.
• Coach and support new colleagues during their probation period through regular performance followups to ensure service quality and operational effectiveness.
• Work closely with management and department heads to maintain consistent cleaning standards in guestrooms and public areas.
• Identify training and development needs and support the rollout of new procedures systems and service initiatives at property level.
• Act as a key communication link between management and Housekeeping colleagues fostering teamwork engagement and a positive working environment.
• Provide operational support to the team in all daily Housekeeping operations.
• Perform any other duties and special projects as assigned by the Supervisors

About You

• Certificate in Hospitality Management or related field
• Minimum 3 years of experience in Housekeeping Department preferably in a similar capacity and international hotel experience will be an advantage
• Knowledge in Housekeeping operations and equipment
• Knowledge in education methods
• Strong leadership skills & excellent interpersonal skills
• Quality-driven customer and business results oriented
• Highly motivated and ambitious
• Proficient in PC applications
• Excellent command of spoken & written English and Cantonese; proficiency in spoken Mandarin is desired

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits recognition programs and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect value diversity and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.