SAP Concur- Director of Commercial Operations

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Job Overview

Join the Worldwide Leader in Corporate Travel & Expense Management Services as a Director of Commercial Operations SAP Concur Compleat. SAP Concur is the worlds leading provider of business services that automate Corporate Expense Management. Established in 1993 Concurs solutions are used in over 90 countries around the world and are trusted by more organizations than any other provider of Expense Management solutions.

The Director of Commercial Operations will lead the commercial business for SAP Concurs mid-office automation solution Compleat supporting Travel Management Company (TMC) customers. This role drives revenue growth by formulating commercial strategy overseeing governance and sales operations collaborating with TMC Partner Business Managers on customer acquisition and onboarding managing contract lifecycle (including negotiations renewals tier-ups and extensions) and delivering data-driven insights through dashboards and reporting

Key Responsibilities

• Formulate and execute the commercial strategy for Compleat aligning with SAP Concurs broader business objectives to maximize revenue from TMC customers.
• Oversee commercial governance sales operations and end-to-end deal lifecycle processes including scalable frameworks for efficient execution.
• Partner closely with TMC Partner Business Managers to sell and onboard new TMC customers ensuring seamless integration of Compleats mid-office automation capabilities.
• Lead contract negotiations renewals tier-ups and extensions for new and existing agreements driving stakeholder alignment and risk mitigation.
• Design implement and maintain dashboards and reporting tools to monitor KPIs revenue forecasting program metrics and performance insights for leadership updates.
• Collaborate cross-functionally with sales customer success services marketing and product teams to optimize processes adoption and operational efficiencies.
• Drive process optimization change management and strategic initiatives to support global TMC expansion and Compleat adoption.

Qualifications & Experience

• 10 years of experience in commercial operations sales strategy GTM enablement or revenue operations with proven success in SaaS or enterprise software environments.
• Deep expertise in SAP Concur solutions mid-office automation or travel/expense management technologies; familiarity with TMC ecosystems highly preferred.
• Strong track record in contract management deal execution and cross-functional leadership across sales partner management and executive stakeholders.
• Proficiency in data analytics and reporting including dashboard creation (e.g. using BI tools) for revenue forecasting KPIs and operational metrics.
• Excellent strategic planning and problem-solving skills with ability to thrive in ambiguous fast-paced settings and build scalable processes.
• Demonstrated experience in partner ecosystem management customer onboarding and driving commercial growth in B2B SaaS.

• Bachelors degree in Business Finance or related field; MBA or advanced certification a plus.

Critical Performance Competencies

• Analytical mindset with expertise in process optimization automation and technology integration
• Exceptional communication skills for engaging executives technical teams and global partners.
• Proactive leader with a systems-oriented approach to governance compliance and profitability.

• Executive Presence: Polished communicator capable of presenting to and influencing VP and C-level decision makers
• Results Oriented: Unwavering focus on the bottom linedriving revenue increasing win rates and accelerating pipeline.

Preferred location(s):

Vancouver BC Canada

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 00CAD. The actual amount to be offered to the successful candidate will be within that range dependent upon the key aspects of each case which may include education skills experience scope of the role location etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. A summary of benefits and eligibility requirements can be found by clicking this link: .

Due to the nature of the role which involves global interactions with SAP entities as well as with employees and stakeholders in Canada functional proficiency in English is required for positions based in the Quebec.

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Requisition ID: 451449 Work Area: Sales Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid