Customer Service Agent (U), Temporary, Full Time Fixed Term, New Brunswick Only

Contract Term: May 11 2026 November 1 2026
Schedule: Fulltime hours for the duration of the contract
Location: Work from home anywhere in New Brunswick or onsite in Saint John NB

Please note - Cloud5 Communications cannot hire anyone on a Work Permit at this time due to the recent changes to Immigration rules. Specifically we have reached the 10% maximum workforce on work permit rule. Should we fall below 10% we will remove this notation and open hiring to all.

About the Role

We are hiring Temporary FullTime Customer Service Agents to support customers during a busy this fixedterm role you will assist guests by phone to help them book modify or cancel reservations while delivering friendly professional and efficient service.

Each interaction is an opportunity to create positive customer experience and confidently guide customers toward completed bookings using a simple online reservation system.

Why This Opportunity

• Fulltime hours for a defined contract period
• Choice of workfromhome (NBbased) or onsite work in Saint John NB

• Opportunity to gain valuable customer service and sales.

Key Responsibilities

• Handle inbound customer contacts via phone chat and email
• Accurately book modify or cancel hotel reservations
• Answer questions about the reservation process and available services
• Promote upgrades promotions and special offers when appropriate
• Follow approved call and sales flows to meet quality and conversion targets
• Recognize booking opportunities and confidently close reservations
• Represent the clients brand with professionalism and care
• Use standard tools such as soft phones email webcams and web browsers
• Stay current on promotions processes and required training

The responsibilities listed above describe the general scope and level of work and are not intended to be an exhaustive list of duties.

Qualifications

• Must be able to commit to the full duration of the temporary fulltime fixedterm contract (May 11 2026 November 1 2026)
• Strong verbal and written communication skills
• Customerfocused approach with a professional and confident phone presence
• Sales booking or conversion experience is considered an asset
• Fluent in spoken and written English
• Strong multitasking organizational and problemsolving skills
• Comfortable working in a fastpaced highvolume environment
• Able to work effectively both independently and as part of a team
• High School diploma or equivalent
• Willingness to consent to and successfully complete a criminal record check
• Must be legally entitled to work in Canada (Canadian citizen or permanent resident)

Please note - Cloud5 Communications cannot hire anyone on a Work Permit at this time due to the recent changes to Immigration rules. Specifically we have reached the 10% maximum workforce on work permit rule. Should we fall below 10% we will remove this notation and open hiring to all.

Work From Home Requirements

For candidates choosing the workfromhome option:

• Must reside in New Brunswick
• Must have a private quiet working space suitable for handling confidential customer conversations (Home office assessment will be completed)
• Must have reliable highspeed internet

Cloud5 Communications is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law.

We will never request a fee or payment from candidates. Please do not provide any personal or financial information to anyone you suspect of recruitment fraud.

How to Identify Recruitment Fraud:

• You receive a message on WhatsApp or another online messaging platform
• You are asked to provide a fee or payment (we will NEVER request payment from candidates)
• Our email communication will only ever come from a @ domain or @ domain. We will never contact you through Gmail or any other free online mail service
• Cross reference the recruiters name and contact information on LinkedIn or by contacting
• If you are still unsure call 1