Oracle Cerner Delivery Manager

Job Title: Oracle Cerner Delivery Manager

Location: Frisco TX

Duration: 6 Month

The Oracle Cerner Delivery Manager is responsible for end to end delivery governance and operational excellence of Oracle Cerner Application Maintenance & Support (AMS) services for large healthcare provider organizations. The role ensures high availability of clinical and revenue cycle systems compliance with SLAs regulatory requirements and continuous service improvement while managing multi location multi vendor healthcare environments.

This role is client facing and requires strong leadership across delivery operations financials and stakeholder management.

Key Responsibilities:

Service Delivery & Operations

• Own end to end delivery of Oracle Cerner AMS services for Large Health Care provider.
• Must have experience of managing Oracle Cerner Delivery for Large and complex projects Ensure compliance with contractual SLAs KPIs CSAT and governance commitments.
• Drive incident problem change and service request management aligned with ITIL best practices.
• Oversee P1/P2 incident management root cause analysis (RCA) and preventive actions to ensure system stability.
• Manage hypercare steady state operations and service transitions for new facilities or applications. Strong Team Management Skills.

Client & Stakeholder Management:

• Act as the single point of accountability for healthcare client delivery.
• Lead operational reviews service governance meetings and executive SteerCos with client leadership.
• Build trusted relationships with CIO CMIO Clinical Operations Revenue Cycle and IT leaders.
• Coordinate with Oracle third party vendors and internal cross tower teams.

Team & Program Leadership

• Lead and mentor onshore and nearshore Cerner delivery teams (L2/L3).
• Drive resource planning skill readiness succession planning and retention.
• Ensure strong clinical domain awareness across teams (patient safety care delivery impact).
• Foster a culture of accountability resilience and continuous improvement.

Financial & Commercial Management

• Own budget cost optimization revenue assurance and margin management for the Cerner engagement.
• Track and control FTEs productivity utilization and billing accuracy.
• Support contract renewals change requests (CRs) and scope expansions.
• Identify opportunities for automation tooling and efficiency levers.

Compliance Risk & Quality

• Ensure compliance with HIPAA PHI SOX and healthcare regulatory requirements.
• Manage audit readiness security incidents and risk mitigation plans.
• Ensure adherence to ITSM governance and healthcare data protection standards.

• Cerner Functional Scope
• Experience across one or more of the following Oracle Cerner domains:
• Clinical: Millennium PowerChart CPOE Nursing ED Surgery Anesthesia
• Revenue Cycle: Patient Accounting Registration Charge Services HIM
• Ancillary: Pharmacy Lab (PathNet) Radiology PACS
• Integration & Reporting: Interfaces (FSI/HL7) CareAware HealtheIntent Reporting

Key Skills & Competencies

• Strong healthcare IT delivery leadership
• Deep understanding of Oracle Cerner architecture & operations
• ITIL based service management
• Crisis management & executive communication
• Financial acumen (P&L margins cost optimization)
• Vendor & SIAM coordination
• Data driven decision making

Preferred Experience:

• Delivery leadership in AMS / Managed Services model
• Experience with multi hospital multi facility healthcare networks
• Exposure to Oracle USPI Tenet or large payer/provider ecosystems.