Project Manager for Managed Print Services (MPS)

Work hours: 37.50 - *TO WORK ONSITE (4 DAYS) AND REMOTE (1 DAY) **

The Project Manager for Managed Print Services (MPS) will oversee printer deployment projects coordinate installations and refresh rollouts and ensure smooth delivery of print services across the organization. This role will manage and monitor service tickets review backlog items and work closely with users vendors and internal teams to resolve issues in a timely manner. The position requires hands-on experience with Managed Print Services strong operational knowledge and the ability to drive continuous service improvements. Proficiency in Power BI for reporting and performance tracking as well as ServiceNow for ticket and workflow management is essential. Strong communication organization and stakeholder management skills are critical for success in this role. Experience and understanding of Networks (WAN LAN Wireless etc.) IPT Mobility and other shared technical service areas is also required.

Key Responsibilities
Manage end-to-end printer deployment replacement and refresh projects.
Coordinate with business users vendors and technical teams for printer installations and support.
Monitor ServiceNow ticket queues and ensure timely resolution of incidents and requests.
Review and reduce backlog items through prioritization and follow-up.
Develop Power BI dashboards and reports to track service performance SLA metrics and project progress.
Identify opportunities for process improvement and cost savings within print services.
Maintain asset inventory device lifecycle planning and deployment schedules.
Partner with Network IPT Mobility and other shared service teams to support printer connectivity and integrations.
Troubleshoot printer-related connectivity issues involving LAN WAN wireless and mobile printing environments.
Escalate recurring issues and coordinate corrective actions with vendors or support teams.
Provide regular status updates to management and stakeholders.
Ensure customer satisfaction through proactive communication and service delivery excellence.


Required Skills & Experience
Category Skill Name Required Experience
Areas of Expertise Project Management Yes 3 Years
Areas of Expertise Project Scheduling Yes 3 Years
Software Skills MS Project Yes 4 6 Years
Technical Skills Project Planning Yes 6 Years
Areas of Expertise Managed Print Services (MPS) Yes 3 Years
Software Skills Power BI Yes 3 Years
Software Skills ServiceNow Yes 3 Years
Technical Skills Printer Deployment / Rollouts Yes 3 Years
Technical Skills Ticket Management / Backlog Review Yes 3 Years
Technical Skills Network Knowledge (WAN LAN Wireless) Yes 3 Years
Technical Skills IPT / Mobility Support Yes 2 Years
Areas of Expertise Vendor Coordination / Stakeholder Management Yes 3 Years

Additional Skills and Information:

Category Skill Name Experience

Areas of Expertise Project Scheduling 3 Years
Software Skills MS Project 4 6 Years
Areas of Expertise Managed Print Services (MPS) 3 Years
Technical Skills Printer Deployment / Rollouts 3 Years
Technical Skills Ticket Management / Backlog Review 3 Years
Technical Skills Network Knowledge (WAN LAN Wireless) 3 Years
Technical Skills IPT / Mobility Support 2 Years
Areas of Expertise Vendor Coordination / Stakeholder Management 3 Years

Brandon Consulting Associates Inc. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 29years.