Call Center Customer Service (CNDTJP)
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Job Location:
East Hartford, CT - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
ob Title: Customer Experience Associate II (Call Center)
Job Location: East Hartford CT 06108 (Onsite 77 Hartland Street)
Monday Friday (8:30 AM 5:00 PM)
Position Overview:
We are seeking Customer Experience Associate II professionals to support a high-volume call center environment in East Hartford CT. This role focuses on delivering exceptional customer service while assisting families with program inquiries related to financial assistance (e.g. summer food benefits such as SNAP).
You will serve as the first point of contact handling inbound calls resolving inquiries and ensuring accurate documentation using internal systems.
Key Responsibilities:
Serve as the primary contact for inbound customer inquiries regarding application status forms and follow-ups
Provide accurate courteous and empathetic support via phone
Document all interactions in call tracking systems with high accuracy
Research and resolve customer inquiries efficiently
Escalate calls to leadership or appropriate agencies as needed
Maintain knowledge of program policies (Summer EBT and related programs)
Identify trends in customer concerns and recommend service improvements
Handle sensitive situations professionally including complaints and escalations
Meet performance metrics including call volume quality and accuracy standards
Participate in training and continuous improvement initiatives
Required Qualifications:
High School Diploma or GED required
At least 6 months of call center or customer service experience
Strong communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Basic computer proficiency (MS Office data entry systems)
Typing speed of 35 WPM
Ability to maintain confidentiality and professionalism under pressure
Preferred Qualifications:
Associates degree
Experience with Medicaid CHIP or public assistance programs
Knowledge of healthcare or human services systems
Bilingual skills are a plus
Key Competencies:
Customer-first mindset with empathy and professionalism
Strong problem-solving and analytical skills
Ability to work independently and as part of a team
Adaptability and flexibility in a dynamic environment
Attention to detail and accuracy in data entry
Work Environment & Additional Details:
Onsite role in East Hartford CT
Standard 40-hour workweek
Weekly time reporting
Background check and drug screening required.
Job Location: East Hartford CT 06108 (Onsite 77 Hartland Street)
Monday Friday (8:30 AM 5:00 PM)
Position Overview:
We are seeking Customer Experience Associate II professionals to support a high-volume call center environment in East Hartford CT. This role focuses on delivering exceptional customer service while assisting families with program inquiries related to financial assistance (e.g. summer food benefits such as SNAP).
You will serve as the first point of contact handling inbound calls resolving inquiries and ensuring accurate documentation using internal systems.
Key Responsibilities:
Serve as the primary contact for inbound customer inquiries regarding application status forms and follow-ups
Provide accurate courteous and empathetic support via phone
Document all interactions in call tracking systems with high accuracy
Research and resolve customer inquiries efficiently
Escalate calls to leadership or appropriate agencies as needed
Maintain knowledge of program policies (Summer EBT and related programs)
Identify trends in customer concerns and recommend service improvements
Handle sensitive situations professionally including complaints and escalations
Meet performance metrics including call volume quality and accuracy standards
Participate in training and continuous improvement initiatives
Required Qualifications:
High School Diploma or GED required
At least 6 months of call center or customer service experience
Strong communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Basic computer proficiency (MS Office data entry systems)
Typing speed of 35 WPM
Ability to maintain confidentiality and professionalism under pressure
Preferred Qualifications:
Associates degree
Experience with Medicaid CHIP or public assistance programs
Knowledge of healthcare or human services systems
Bilingual skills are a plus
Key Competencies:
Customer-first mindset with empathy and professionalism
Strong problem-solving and analytical skills
Ability to work independently and as part of a team
Adaptability and flexibility in a dynamic environment
Attention to detail and accuracy in data entry
Work Environment & Additional Details:
Onsite role in East Hartford CT
Standard 40-hour workweek
Weekly time reporting
Background check and drug screening required.
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