Operational Account Manager

Job Req Number: 112703
Time Type: Full Time

General Responsibilities 主要工作职责

Provide premium personalized service to assigned key accounts to ensure a high level of customer satisfaction and loyalty.
为指定的关键客户提供优质个性化的服务以确保高水平的客户满意度和忠诚度
Manage and nurture relationships with existing assigned key accounts to understand their needs and ensure their service expectations are met or exceeded.
管理和培养与现有指定关键客户的关系以了解他们的需求并确保满足或超过他们的服务期望
Serve as the main commercial point of contact for key accounts addressing any issues they may have promptly and effectively.
作为关键客户的主要商业联系人及时有效地解决他们可能遇到的任何问题
Collaborate with sales operations branches and product teams to ensure client needs are met with tailored products and services.
与销售操作分支机构和产品团队合作确保量身定制的产品和服务满足客户需求
Identify and develop new business opportunities and increase the share of wallet of assigned key accounts where feasible.
识别和开发新的商业机会并在可行的情况下增加指定关键账户的商业份额
Detailed Responsibilities 具体工作职责

Client Relationship Management:
Maintain long-term relationships with key accounts providing consistent premium-level service.
与主要客户保持长期关系提供始终如一的优质服务
Regularly check in with clients through calls emails and face-to-face meetings to ensure satisfaction and address any needs or concerns.
定期通过电话电子邮件和面对面会议与客户联系以确保满意度并解决任何需求或担忧
Service Delivery Excellence:
Ensure the delivery of timely high-quality solutions and services to clients.
确保及时向客户提供高质量的解决方案和服务
Coordinate with internal teams to resolve issues and implement improvements based on client feedback.
与内部团队协调解决问题并根据客户反馈实施改进
Account Growth and Retention:
Identify opportunities for key account growth and increased engagement by understanding key accounts business needs and aligning them with our services.
通过了解关键客户的业务需求并将其与我们的服务相结合确定关键客户增长和提高参与度的机会
Implement strategies for client retention and development (share of wallet)
实施客户保留和发展战略商业份额
Look for cross-divisional opportunities where we can expand our share of wallet across our Solutions and/or Road divisions locally and/or overseas.
寻找跨部门的机会通过与本地和/或海外的Solutions和/或Road部门合作扩大我们的商业份额
Problem Resolution:
Act swiftly to resolve client issues managing any escalations and communicating effectively across teams to reach a resolution.
迅速采取行动解决客户问题管理任何升级问题并在团队之间进行有效沟通以达成解决方案
Maintain a log of issues and resolutions to improve future service delivery in alignment with operations and products.
维护问题和解决方案的日志以改进未来的服务交付使其与操作和产品部门保持一致
Feedback and Reporting:
Gather client feedback to measure satisfaction and areas for improvement.
收集客户反馈以衡量满意度和需要改进的领域
Provide detailed reports to management on account status challenges and achievements.
向管理层提供有关客户状态挑战和成就的详细报告
Collaborative Coordination:
Work closely with other departments to ensure that all account-specific requirements are understood and met.
与其他部门密切合作确保了解并满足所有特定于客户的要求
Participate in cross-functional meetings to discuss client projects and the impacts on business operations.
参加跨职能会议讨论客户项目及其对业务运营的影响
Other tasks assigned by line manager.
其他上级领导布置的任务

Communications 沟通对象

Internal: Tender operations management product marketing and the DSV network regionally and globally
External: Accounts (locally and globally) and suppliers
Education & Working Experience 教育背景及工作经验

Colleges degree or higher (preferred related to business administration marketing or a related field).
大专以上学历工商管理市场营销或相关领域优先
A minimum of 5-7 years of proven experience in key account management or a similar senior role.
至少5-7年的大客户管理经验或类似的高级职位
Exceptional communication skills both verbal and written with a skill for building strong client relationships.
出色的口头和书面沟通能力能够建立牢固的客户关系
Excellent negotiation and interpersonal skills with an ability to interact effectively with a range of stakeholders internally and externally.
优秀的谈判和人际交往能力能够与一系列内部和外部利益相关者有效互动
Demonstrated ability to deliver client-focused solutions based on customer needs.
具备根据客户需求提供以客户为中心的解决方案的能力
High degree of professionalism and a proven ability to handle various information.
高度的专业精神和处理各种信息的能力
Strong problem-solving skills and the ability to think under pressure.
较强的解决问题的能力和在压力下思考的能力
Availability to travel as needed for client meetings and events.
可根据需要出差参加客户会议和活动
High level of proficiency in CRM software and Microsoft Office Suite.
精通CRM软件和Microsoft Office Suite
Good English verbal reading and writing communication skills.
良好的英语口语读写沟通能力

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

Start here. Go anywhere

Visit and follow us on LinkedIn and Facebook.