Technical Account Manager (TAM)

Job Description:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing analytics and engineering applications security cloud IT outsourcing and modern workplace.

Our DXC Analytics and Engineering services empower customers to use data design thinking and agile software development to embrace and overcome the most complex operational and technological challenges. At DXC you will join a team that provides best-in-class analytics and AI platform solutions a culture of design thinking and Motivational UX a trademarked approach to innovation.

About the Role

We are looking for a Technical Account Manager (TAM) to serve as a trusted advisor for our clients ensuring the successful adoption optimization and ongoing value of our technology solutions. This role bridges the gap between technical teams and business stakeholders combining strong technical expertise with excellent relationship management skills.

Key Responsibilities

• Act as the primary technical point of contact for assigned customers building strong long-term relationships.
• Understand customer business goals and align technology solutions to drive value and outcomes.
• Provide proactive guidance on system performance optimization and best practices.
• Manage and coordinate the resolution of technical issues working closely with support engineering and product teams.
• Lead regular service reviews health checks and performance reports with clients.
• Identify risks escalation points and opportunities for improvement or expansion.
• Support onboarding and implementation processes to ensure smooth customer adoption.
• Advocate for customer needs internally and provide feedback to product and engineering teams.
• Assist in renewal and expansion efforts by demonstrating value and identifying upsell opportunities.
• Ensure adherence to SLAs security standards and compliance requirements.

Who you are

Qualifications & Requirements

• Bachelors degree in Information Technology Computer Science Engineering or a related field.
• 37 years of experience in Technical Account Management Customer Success or similar client-facing technical roles.
• Strong technical background in IT infrastructure cloud technologies cybersecurity or enterprise applications (e.g. SAP).
• Experience managing enterprise or mid-market clients.
• Solid understanding of incident management service delivery and support processes.
• Familiarity with ITIL frameworks is a plus.
• Excellent communication skills with the ability to translate technical concepts into business value.
• Strong problem-solving and analytical skills.
• Ability to manage multiple customers and priorities simultaneously.
• Advanced English proficiency (written and spoken).

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

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