Service Manager
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you passionate about building robust scalable maintenance and service operations from the ground up
Do you have hands-on experience managing a growing installed base of hardware particularly in industrial automation or robotics utilizing third-party service strategy
If your answers are yes then you should keep reading.
At Nomagic were on a mission to teach robots the real world. We operate on a Robot as a Service business model and our installed robot base is growing rapidly to hundreds of deployed across Europe and US. We are now looking for an experienced Service Manager to create and manage a robust outsourced service and maintenance system for our growing fleet.
You will be responsible for the entire service lifecycle from establishing Service Level Agreements (SLAs) with external suppliers to ensuring our robots consistently meet high uptime targets for our customers. You will work closely with Engineering (Hardware and Software) Customer Success and Project Management teams.
We expect a highly proactive data-driven approach experience in defining and managing external service contracts and a great attitude towards collaboration across the company and with external partners.
Offer essentials:
- Play with robots every day
- Salary: 25000 - 30000 gross UoP per month equity
- Relocation package
- Truly flexible working hours
- English-speaking environment
Here is why we love this job ourselves and hope you will enjoy it too:
- We build robots powered by AI
- We have them in production at scale and see their real impact on critical operations.
- We test our code in unit tests simulations and on real robots to make sure we can maintain stable KPIs in production!
- Were still pretty small so everyone has a direct impact on the final result
- Our team has built Google Warsaw unicorn startups (Climate Corp) tested rocket engines and worked at top companies such as ABB Dematic or Nvidia. Now we shape the future of smart robotics together!
- We combine world-class research with top notch engineering and apply it to solve real problems
Some of problems you may try to solve with us :
- Service System Creation: Design and implement a comprehensive outsourced service and maintenance system to support a rapidly growing robot fleet.
- Partner Management: Hand in hand with Procurement team identify onboard and manage external service providers across various European locations. Define clear scope SLAs/KPIs and cost structures.
- Operational Excellence: Define and monitor key service metrics (e.g. MTTR First Time Fix Rate Uptime) and drive continuous improvement with service partners using a data-driven approach.
- Budget & Cost Control: Manage the service and maintenance budget negotiating favorable contracts and driving cost efficiency.
- Cross-functional Collaboration: Seamlessly interface with Engineering (Hardware/Software) Customer Success and Project Management teams.
Skills wed like you to have:
- Hands on approach: 5 years of technical experience in PLC and HMI programming using Siemens TIA Portal and WinCC Unified. Experience with Beckhoff TwinCAT is a plus. Hands-on experience with EPLAN. Knowledge of automation components - market solutions and current tech trends from leading suppliers (sensors actuators controllers ..) and communication protocols.
- Service Experience: additional 5 years on top of technical experience in technical service management field service engineering or a similar role in industrial automation intralogistics or robotics.
- Outsourcing: Proven track record in developing and managing an outsourced technical service or maintenance operation for complex hardware.
- Contracts: Expertise in defining negotiating and managing third-party contracts and Service Level Agreements (SLAs).
- Technical Knowledge:Strong knowledge of industrial maintenance practices spare parts logistics and managing a multi-site installed hardware base.
- Attitude: Highly energetic hands-on and results-oriented.
Ability to travel up to 50% of the time (peak) for partner auditing training and complex issue resolution.
Excellent communication skills in English.
What should you expect once you apply
- Recruiter phone screen
- Hiring Manager interview
- Technical interview
- Homework & visit to our office
- Important: Feedback after completing the recruitment process.
Required Experience:
Manager
About Company
scroll Keep your warehouse always ON ON Intelligent Robotics for Item Handling Are you wondering how picking robots could fit your AutoStore™? Watch Video to see an example Partners who take end-to-end responsibility for item handling Nomagic provides services based on Intelligent Rob ... View more
