Strategic Account Director Global Chains

About WebBeds

Launched in 2013 WebBeds is a global marketplace for the travel trade providing powerful distribution solutions that make selling and buying travel products easier. It sources accommodation and destination services from travel suppliers aggregates and merchandises that content in the WebBeds platform then distributes it to its global network of travel trade buyers who sell to the travelling public.
Hotels and other suppliers - global and regional hotel chains independent hotels apartments resorts attractions transfer and sightseeing companies and more - can sell their products to a global network of online and offline travel buyers through robust solutions that provide greater inventory control to simplify distribution and leverage WebBeds enhanced analytics to inform inventory optimisation choices saving costs and increasing revenue.

Travel buyers - online travel agencies retail travel agents corporate travel managers tour operators wholesalers tourism boards super apps DMCs group providers airlines and more - can integrate the hundreds of thousands of hotels and ground services in the WebBeds marketplace through simple and seamless API connectivity or they can search shop and book online through one of WebBeds trade only booking sites.

WebBeds operates globally through four geographic regions Europe Asia Pacific MEA (Middle East and Africa) and Americas - with over 1900 travel professionals working in 120 cities across 50 countries worldwide.

Find out more about the WebBeds business at
WebBeds is a travel brand of the Web Travel Group (ASX: WEB).

How will you make an impact

The Strategic Account Director Global Chains is a key ownership role responsible for the end-to-end relationship and commercial management of WebBeds most strategic high-value global chain partner(s) specifically those generating over 100M EUR in annual cost.

This role involves defining and executing a collaborative global strategy with these high value partners to drive substantial incremental business opportunities significantly expand our market share worldwide and maximize overall growth to secure thereby ensuring WebBeds remains the indispensable partner of choice through consistent value delivery.

This position requires an agile commercially focused professional with a strong background in strategic account management and/or contracting within the travel industry who has a proven passion for building meaningful high-impact global partnerships and delivering ambitious commercial results.

You will:

Strategic Partnership & Commercial Leadership

Global Strategy Development: Define targeted data-driven action plans and design a multi-year strategy roadmap for each partner to achieve ambitious Key Performance Indicators (KPIs) drive substantial incremental business and significantly increase WebBeds global market share.

High-Value Negotiation: Lead complex strategic contract and commercial (re)negotiations with global chain leadership ensuring agreements are executed within specified deadlines to secure the best possible commercial terms (including exclusive deals value-adds and overrides) that maximize mutual profitability.

Portfolio Growth: Strategically manage existing top-tier chain partnerships and actively prospect and onboard new chain strategic partners globally to strategically expand WebBeds supply portfolio.

Executive Relationship Management: Organize and lead Quarterly Business Reviews (QBRs) and monthly engagement sessions with key senior contacts of the Chain Partners focused on performance analysis strategy alignment and maintaining robust long-term relationships.

Team Leadership & Development: Lead mentor and coach assigned direct reports (if applicable) and indirect team members fostering a high-performance results-driven culture focused on global account management excellence and continuous professional growth.

Operational Excellence & Inventory Optimization

Global Product Optimization: Direct the optimization of the chains global product inventory and pricing strategy leveraging internal resources such as Partner Success Supplier Optimization and local Contract Managers to ensure maximum competitiveness and relevance in the market.

Performance Monitoring & Competitiveness: Proactively monitor the chain suppliers performance on a regular basis including production pricing and availability to ensure best-in-market competitiveness across all regions and platforms.

Connectivity & Onboarding: Collaborate closely with the Supplier Connectivity and IT Teams to successfully onboard new chains via preferred integration methods and ensure the ongoing robust maintenance of connections for optimal supply delivery.

Escalation & Solution Design: Act as the primary liaison and internal escalation point for assigned chain partners deconstructing complex availability service and technical challenges to develop comprehensive platform-adaptable solutions.

Cross-Functional Collaboration & Market Engagement

Inter-Regional Coordination: Partner with Contracting Teams Supplier Optimization and Product teams in all regions promoting cohesive teamwork and aligning efforts for specific hotel contracting needs and regional performance goals.

Revenue Generation & Promotion: Consult with the leadership team regarding new chain opportunities. Actively negotiate and communicate special deals flash sales and additional supply to the WebBeds Sales Team globally to ensure maximum promotional visibility and revenue generation across all platforms.

Market Representation: Represent WebBeds at relevant global tradeshows and networking opportunities to engage existing Chain Partners prospect new high-value opportunities and maintain strong industry visibility.

Compliance & Professionalism: Cooperate with the Health and Safety team to ensure compliance requirements are met. Maintain professional and consistent communication both internally and externally in line with corporate guidelines.

The skills we would love to see in your suitcase!

• Educational Foundation: Hospitality Management Tourism or a related field is required.
• Industry Expertise: Deep commercial understanding of the dynamics of global hotel distribution B2B travel connectivity standards (e.g. XML/API) and large-scale inventory management.
• Language Proficiency: Fluency in English (written and verbal) is essential. Proficiency in a second major European language (e.g. German French Spanish) is a significant advantage due to the global nature of the role.
• Regulatory Knowledge: Foundational understanding of relevant global commercial laws and contractual compliance standards.

Why choose us as your next destination

We are super proud of our dedicated team of friendly energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.

Over 50 different languages are spoken by our workforce but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.

• International highly skilled group of experts from all around the globe
• Dynamic environment with the chance to grow influence & impact change
• Disruptive fast-growing market leader within travel & endless possibilities
• Culture built on collaboration empowerment and innovation

Find out more about the WebBeds business at - #LI-Hybrid