Senior Services Manager Digital Customer Reliability
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
Essential Functions / Responsibilities:Provide expertise in sustained customer success and growth in the post-sales customer lifecycle through training professional services technical support renewals outcome attainment retention expansion and customer advocacy with a digital focus. Promote the teams ability to achieve service quality and timeliness of objectives. Leverage industry experience equipment knowledge software know-how and customer satisfaction skills to deliver world class predictive analytics and monitoring solutions to assigned customer accounts. Serve as liaison between business and technical aspects of projects. Influence the development of strategy and policy formulation for the area of responsibility including control of resources. Interpret internal and external business challenges and recommend best practices to improve products processes or services. Stay informed of industry trends and make decisions and handle complex tasks or problems in areas of operational product management manufacturing technology or engineering. Plan project stages and assess business implications for each stage. Monitor progress to assurance deadlines standards and cost targets are met. Assess quality of information given and ask pertinent questions to stakeholders. Provide new solutions to problems outside of set parameters. Use multiple internal and external sources outside of own function to help arrive at a decision. Communicate difficult concepts and influence others options on particular topics. Advise guide and mentor others on technical information and relationship management.
Job Description
Qualifications / Requirements:
Bachelors degree or equivalent in Mechanical Engineering Electrical Engineering Chemical Engineering or related. Seven (7) years of experience in reliability engineering power generation software services or a combination thereof within the Petrochemicals Oil & Gas or Power Industries.Work experience to include: Seven (7) years of operations and maintenance experience in Rotating and Stationary Equipment reliability engineering to include at least three (3) of the following industrial assets: Multi OEM Gas Turbines (Aeros & Frames) Turbo Compressors Reciprocating compressors Steam Turbines HRSGs or Dry Gas Seal systems; Five (5) years of experience in Advanced Predictive Analytics to analyze diagnose and provide engineering recommendations; Five (5) years of experience leveraging engineering expertise to develop Asset Performance Management (APM) software analytics and to detect equipment failure modes and thermal performance; Using artificial intelligence (AI) to monitor manage and optimize data modeling; Greenfield or brownfield project management under EPCC (Engineering Procurement and Construction Contracts) or EPCM (Engineering Procurement and Construction Management) methodologies;Working with cross-functional teams across engineering sales and external customers; and Preparing reports presentations and engineering documentation to communicate project status and findings to executives.Any and allexperience maybe gained concurrently.This position allows for a hybrid work arrangement.Candidate may work remotely two (2) days per week within 25 miles of company location in Houston TX. GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).GEVernovaElectrificationSoftware Holdings LLCwill only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). GE offersa great workenvironment professional development challenging careers and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard torace color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
Additional Information
GE Vernova offers a great work environment professional development challenging careers and competitive compensation. GE Vernova is anEqual Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
Required Experience:
Manager
About Company
GE Vernova's Asset Performance Management software can help you increase asset reliability, minimize costs and reduce operational risks. View a demo today.
