Social Media & Community Manager

When you join Exclaimer you will join a global award-winning SaaS provider with an exceptional revenue rate ambitious growth plans and an inclusive and outcomes-driven culture.

Exclaimer is a high-growth SaaS company with 300 colleagues across the UK US Europe and Asia-Pacific. We promote a people-first culture built on fairness inclusion psychological safety and continuous learning. As we evolve into a multi-channel platform for branded business communications we offer employees the opportunity to shape the future of global communicationwhile growing their careers in a culture where curiosity creativity and accountability thrive.

Were officially Great Place To Work Certified

Exclaimer has been recognised by Great Place To Work for our culture of collaboration trust and growth. This certification reflects our commitment to creating an environment where every voice matters and people genuinely enjoy coming to work. See our accreditations to learn more: Great Place to Work UK Great Place To Work USA

About the opportunity

Key Responsibilities

Content Creation

• Concept write and produce original content across formats including written posts graphics carousels infographics and short-form video
• Script shoot (whereappropriate) and edit short-form video content for LinkedIn including talking-head pieces product walkthroughs customer story snippets and thought leadership clips
• Repurpose blog content case studies and thought leadership pieces into engaging social media posts; coordinate with the content and design team to create visuals carousels and short-form content
• Create and edit video using tools such asCapCut Adobe Premiere Descript or similar comfortable producingqualitycontent without always relying on a dedicated video team

OrganicSocial Media(LinkedIn-led)

• Own and execute the organic social media strategy across LinkedIn (primary) X/Twitter and other relevant B2B platforms
• Manageregularposting for the company page partnerpageand support executive brand-building efforts
• Build andmaintaina content calendar coordinating with the content design and product marketing teams to ensuretimely on-brand publishing
• Experiment withdiverseformats including polls video snippets carousels and interactive content
• Track key social KPIs (engagement follower growth traffic conversions) and optimise based on insights

Community Management & Engagement

• Develop and execute proactive community initiativessuch as AMAs to drive meaningful engagement surface customer insights and strengthen Exclaimers presence across key platforms
• Monitor social conversations aboutExclaimer our products and relevant industry topics;identifyopportunities to add value answer questions andparticipateauthentically
• Actively manage presence in B2B tech communities including Reddit (e.g. r/sysadmin r/msp) Spiceworks G2 andTrustRadius
• Build and nurture relationships with community members brand advocates customers and industry voices through consistent genuine engagement
• Deploy social listening tools tomonitorpositive/negative comments and topic trends and strive to boost engagement and resolve any potential conflicts that may affect brand reputation
• Respond to comments questions and mentionsin a timely mannerwithappropriate toneand messaging that aligns with the brand voice

Insight & Collaboration

• Collaborate with communications customer support product and marketing teams to surface customer feedback questions and insights gathered from social listening
• Generate comprehensive reports on overall community sentiment and notable trends and provide meaningful feedback
• Share qualitative insights from community conversations to inform messaging content development and campaign strategy

Requirements

• 35 years of experience in social media management or community management in a B2B SaaS or tech environment
• Demonstrable experience growing a B2B brands LinkedIn presence including both company page and executive/employee advocacy programmes
• Proven ability to produce short-form video content from scripting and filming through to editing and publishing ideally in a B2B context
• Comfortable on camera and experienced in supporting others (executives SMEs) to appear confidently on camera
• Active experience on platforms like Reddit with a strong understanding of community culture and norms
• Familiarity with Spiceworks G2TrustRadius or similar B2B review/community platforms
• Excellent written communication skills with the ability to adapt tone across LinkedIn Reddit and technical forums
• Proficiencywith video editing tools such as DescriptCapCut Adobe Premiere Pro or equivalent
• Experience with social media scheduling and listening tools ()
• Experience collaborating with cross-functional teams including PR product marketing and customer support
• Analytical mindset comfortable pulling reports and making data-informed decisions
• Confident and experienced user of AI tools (e.g. ChatGPT Claude) to support content creation and workflow such as drafting editing and ideation
• Ability to use AI critically knowing when and how to apply it whilemaintainingbrand voice accuracy and quality

Nice to have:

• Familiarity with paid social campaigns especially LinkedIn Ads
• Experience in verticalaudiences(IT finance HR tech etc.)
• Experience with regulated industries (Finance Legal Manufacturing Healthcare etc.)

At Exclaimer were proud to offer a benefits package that reflects our commitment to supporting you professionally personally and wherever life takes you.

At Exclaimer inclusion is more than a policy - its part of who we are.

Were proud to be an equal opportunity employer and welcome applications from people of all backgrounds experiences and identities. We consider all candidates fairly and without discrimination irrespective of ethnicity race religion nationality age gender marital status disability neurodivergence caring responsibilities sexual orientation or gender identity. Were building a culture where everyone feels they belong and can thrive and wed love for you to be part of it. If you require any reasonable adjustments or support through the application or hiring process please email the team in confidence via to let us know.