Wealth Relationship Officer

In compliance with applicable laws HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

Our purpose Opening up a world of opportunity explains why we exist. Here at HSBC we use our unique expertise capabilities breadth and perspectives to open new kinds of opportunity for our more than 40 million customers. Were bringing together the people ideas and capital that nurture progress and growth helping to create a better world for our customers our people our investors our communities and the planet we all share.

The securities licensed Wealth Relationship Officer provides sales support to registered securities representatives as well as an ability to enter trade orders on accounts. The licensed Wealth Relationship Officer has a strong understanding of the brokerage and banking industry trading operations banking products and HSIs (HSBC Securities Inc. USA) brokerage products. Work is often performed under the direction of registered securities representatives the Wealth Relationship Manager (WRM).

This role is a part of the overall relationship team and a key relationship support role created to provide an outstanding client experience to the valuable banking and wealth clients and increase the Wealth Relationship Managers client facing time. While the Wealth Relationship Manager is the defined owner of the client relationship the Wealth Relationship Officer plays a pivotal role in supporting the WRM for the banking portions of their assigned portfolio. The Wealth Relationship Officer provides dedicated support to Wealth Relationship Managers in the delivery of service and support activities for both banking and wealth products as well as in the day-to-day contact and servicing of HSBC clients in turn allowing the Wealth Relationship Manager to focus on their broader overall goals of covering acquisition cross sales retention and growth of their portfolios. The role is not expected to provide securities recommendations to clients.

The Wealth Relationship Officer is identified as a point of contact for clients in the absence of the Wealth Relationship Manager in assisting them to reach the necessary channels to meet their needs. Building an ongoing client relationship based on value and service is critical to being successful in this role.

As our Wealth Relationship Officer you will:

• To provide high quality sales support to an individual or team of Wealth Relationship Managers.
• To reduce the time spent on process and administrative tasks by Wealth Relationship Managers to increase the teams capacity to meet clients to address clients needs and to conduct higher value activities which to contribute to the overall cost efficiency ratio.
• To support the Wealth Relationship Managers for the banking portions of their assigned portfolio.
• To support Wealth Relationship Managers to manage client contact and service including in the absence of Wealth Relationship Managers to answer client calls to resolve client enquiries on transactional needs and to facilitate a smooth hand-off to the correct channels where appropriate and to manage key event reminders to maintain active client contact.
• To provide sales support to licensed sales staff including to prepare and to complete sales documents to manage data input and report generation and to liaise with support functions to follow through client purchase process requirement.
• To enhance client trust in HBUS and Wealths capability of to meet client needs and to support Wealth Relationship Managers to achieve their plan and Wealth and Personal Banking business they to be responsible for.
• To have regular contact with clients regarding their accounts under the direction of a registered securities representative.
• To enter orders for clients and to open new client accounts at the direction of the registered representative.

Youll likely have the following qualifications to succeed in this role:

• To have FINRA Series 7 & 63
• Life and Health insurance licenses to be required. To be registered or to obtain approval for registration with the necessary States where registered representative to conduct business.
• To have good experience in financial services industry.
• To know brokerage products and services operations to support them and pertinent regulations to affect their delivery.
• To know Anti Money Laundering and relevant regulatory governance in US.
• To have previous experience in Retail/Premier Bank sales preferred.
• To have strong interpersonal and responsiveness skills with good decision making and ability to deliver.
• To understand core products Premier proposition and to be familiar with retail and wealth product processes.
• To understand relationship management systems (CRM and RM Platform etc.).
• To have solid understanding of appropriate branch operational procedures.
• To know local and Group compliance regulations.
• To ensure delivery of high-quality client experience and needs-based solutions through effective communication.

As an HSBC employee you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub all in a welcoming and inclusive work environment. You will be empowered to drive HSBCs engagement with the communities we serve through an industry-leading volunteerism policy a generous matching gift program and a comprehensive program of immersive Sustainability and Climate Change Initiatives. Youll want to join our Employee Resource Groups as they play a central part in life at HSBC including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

The final fixed pay offer will depend on the candidate and a few variables including but not limited to role responsibilities skill set depth of experience and education licensing/certification requirements internal relativity and specific work location.

All qualified applicants will receive consideration for employment without regard to age ancestry color race national origin ethnicity disability or medical condition genetic information military or veteran service religion creed sex gender pregnancy childbirth caregiver status marital status citizenship or immigration status sexual orientation gender identity or expression or any other trait protected by applicable law.