Warranty Technician

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Position Overview:

Job Description:

Major Job Functions

Ensure warranty faults are recorded and sent to manufacturers for them to record reliability of the product

Monitor work-orders billed to warranty and ensure that claims are raised within the time limits imposed by the manufacturer

Check claims returned from CAT to ensure they match what was claimed and appeal if there is a shortfall using company guidelines

Prepare Goodwill requests using the PSCRM online system for claims where Finning are left with high net cost after settlement and for commercial issues

Provide support to the ASSC network and provide support and guidance to the operations to drive down warranty SWIP in line with company objectives

Individual Competencies

• Customer Focus: Being successful means continuously paying attention to customer needs and adapting as these evolve. This heightens the importance of building strong customer relationships and delivering customer centric solutions

• Cultivates Innovation: Paying attention to what customers want and need new and improved products services solutions and experiences. Taking initiative and collaborating with people who have diverse points of view. Embrace the mindset you and Finning are never done never satisfied never standing still

• Drives Results: Infusing the team and organisations with a sense of urgency. Creating a culture where organisational performance is always top of mind. Communicating a vision setting priorities developing and executing plans that achieve the desired outcome for Finning

• Courage: Being comfortable with the conflict that is inherent to being a champion of an idea or course of action. Meeting tough situations head-on to constructively resolve them. Saying what needs to be said at the right time to the right person in the right manner to effect change

Specific Skills

• Excellent communications skills
• Good Team player
• Excellent IT skills including intermediate Microsoft Office Excel Word and PowerPoint skills
• Good numeracy skills
• Good literacy skills

Knowledge

Knowledge of warranty principles

Good knowledge of systems and applications including DBSi and Caterpillar systems including Dealer Service Network SIS etc. desirable

Accountability

Ensure that the quality of information within the work-order and claim is correct and complete e.g. 7Cs and supplier invoices. Ensure good quality 7Cs are provided by the operations. Maintain an average WWIP of 425K over the year. Maintain a financial recovery from CAT of a minimum of 92% and measured by the CAT BIC. All claims to be processed within 25 days of last labour or 5 days of invoice if billed over 25 days. Average of 55% of invoice settled on all claims raised on CAT. Maintain a resubmission rate of below 7% (claim right first time). Process returned claims within 7 days of settlement reporting exceptions.

Education and Experience

Previous experience in a similar role within similar industry environment preferred

A technical background in the Plant or Automotive industry desirable

At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical disabilities. Furthermore Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant and pledges to treat those who serve or have served in the armed forces and their families fairly.